@AvantiWestCoast@BorisJohnson@RailOmbudsman Apology really isnt good enough because I'm out of pocket!! If she had not said that maybe I could have arranged something else..
@AvantiWestCoast my trip has been ruined.. my mental health has been affected.. working as a nurse and frontline too and we have had this train service add to my anxiety.. how is this fair @BorisJohnson
@AvantiWestCoast@BorisJohnson@RailOmbudsman Theres no point.. we spoke to customer service in india who repeatedly told us we will get refund with charges of ยฃ10per ticket.. and we asked her are you sure and she was!!! I think maybe some team training is in order.. as these false promises have been disturbing and stressful
@AvantiWestCoast@BorisJohnson Additionally I have asked for a deadlock letter on monday as a matter of urgency.. can this be sorted urgently please.. the @RailOmbudsman are awaiting!
@AvantiWestCoast@BorisJohnson Ermmm clearly you dont understand! If it was my fault I could understand!!! What I dont understand is how you are ripping me off when I'm restricted to travel!!!! So basically you are saying ur money ur loss.. u r a huge company.. I'm just a mere nurse making ends meet!!!!!!
@AvantiWestCoast@BorisJohnson Also I cant even cancel.. so I dont get no money back either way!!!! This is disgusting!! To think i actually had a fantastic service when i last travelled with u!! N for this to occur is just utterly ridiculous!!!
@AvantiWestCoast@BorisJohnson Additionally, you are saying they r ur standard t&c.. pls tell me what is standard about the current environment??! Its a worldwide pandemic.. people r dying.. I'm a nurse who has worked frontline the WHOLE time!!! All I wanted was a break which I cant and u just want money!!!
@AvantiWestCoast@BorisJohnson So we tried to change our tickets as u have failed to read on my prev tweet.. the charges were ยฃ10per ticket and ยฃ100 on top for another date.. my original tickets cost ยฃ65.. remember we are being advised to only travel with our bubble.. my friend isnt in my bubble!!!!
We are losing money but why aren't @AvantiWestCoast accommodating people who are unable to assist people in tier 2 who are having to cancel but instead these companies are charging us even more than we have paid for our original tickets.. @BorisJohnson
The drama we have had has been unreal.. so theres a national pandemic.. ne guidelines have been set advising us to avoid unnecessary travelling.. and @AvantiWestCoast want to charge us ยฃ110 to change tickets.. which includes ยฃ20 charge for changing the tickets...
Lets remember the highs and not take out the pain of bowing out on our partners! Domestic violence increases whenever England lose - lets not let that happen this time round