Crystal Baycroft

[Crystal Baycroft @Baycroft]

@WestJet how long is it currently taking to answer a DM? I'm sitting at 5 hours... because the gold line is out of service!!

[Crystal Baycroft @Baycroft]

@chefgauravs @bestpoutine @WestJet Sadly, I dont think it is...

[Crystal Baycroft @Baycroft]

@WestJet @Miranda64278696 Hire more people, or better yet.... dont make such huge changes to the schedule!!!

[Crystal Baycroft @Baycroft]

@WestJet @BrinneyL And how long did that take!!!

[Crystal Baycroft @Baycroft]

@WestJet you tell us to private message flight details, I did that an hour ago... how long do I wait ... you need more agents. This is not good customer service

[Crystal Baycroft @Baycroft]

@WestJet what gives? Time to hire more agents??

[Crystal Baycroft @Baycroft]

@WestJet why is the gold support line out of service!!!

[Crystal Baycroft @Baycroft]

@pkan05 @WestJet Direct message them. They got mine solved over Twitter in 15 minutes! Gotta admit that impressed me… although I knew what flight I wanted to change too…

[Crystal Baycroft @Baycroft]

@WestJet if the wait is regularly over an hour on the phone line, is the call volume still higher than expected, or are you just under staffed?

[Crystal Baycroft @Baycroft]

@WestJet

Why are all phone lines out of service? Maybe an increase in staff the day after a HUGE schedule change might be a good idea.

[Crystal Baycroft @Baycroft]

@WestJet have been on hold for 3 hours!!! No end in sight. The website said the wait was 42 hours!!! This is NOT customer service.

[Crystal Baycroft @Baycroft]

First kill McDreamy, now it's McSteamys turn. Do people not just move on? Not cool #GreysAnatomy