Bea Fernandez

[Bea Fernandez @BeatrizF112]

@inquirerdotnet Sana hindi lang sa partnership maganda ang balita, kundi pati sa actual service na nararanasan ng customers.

[Bea Fernandez @BeatrizF112]

Hindi naman sobrang taas ng expectations—gusto lang naman ng maayos at responsive na customer service. Nakakadisappoint talaga.

[Jolo @juuolo]

i am a very patient person pero wtf @ConvergeSupport ha what the actual fuck is this service??? Is it even a service??? Is the so called service in the room with us???

[Bea Fernandez @BeatrizF112]

@justsayingkelly @ConvergeSupport Converge, nakakadisappoint kapag loyal customer ka pero parang kailangan mo pang mag-viral bago ma-prioritize ang concern. Sana mas seryosohin ninyo ang customer service.

[Bea Fernandez @BeatrizF112]

Not my post, but this reflects what many subscribers are feeling right now. Reliable internet isn’t a luxury anymore—it’s a necessity for work, studies, and daily life.

[Rod Bata @_masterod_]

@PLDT_Cares “WERE HERE TO HELP”LOAD OF CRAP!!WEVE BEEN ASKING FR HELP FOR WEEKS YET THERES STLL NO UPDATE!!🤬 YOUV WASTED OUR MONEY TIME AND EFFORT JUST TO HAVE INTERNET! UNACCEPTABLE!!! INCREDIBLY FRUSTRATING!!! 🤬

[Bea Fernandez @BeatrizF112]

@SebastianA1123 Hindi lang naman simpleng inconvenience ang dulot ng pagkawala ng connection. Maraming subscribers ang umaasa rito para sa trabaho at daily responsibilities, kaya dapat may maayos na response at accountability mula sa provider.

[Bea Fernandez @BeatrizF112]

Mula May hanggang June, paulit-ulit ang problema. Customer support dapat may konkretong sagot, hindi puro PM sent.

[Aubrey Jean The Fujoshi @ajthefujoshi]

@ConvergeSupport wala ba talaga kayong maibibigay na sagot araw-araw na outage na binibigay niyo? Mula pa Mayo ganyan na kayo, Hunyo na, pasikan na tapos ganyan pa rin.

[Bea Fernandez @BeatrizF112]

@urtitagaudencia @ConvergeSupport Valid concern naman. Hindi lahat may backup internet lalo na kung work ang nakasalalay.

[Bea Fernandez @BeatrizF112]

@SH_ANDIEE @ConvergeSupport @ConvergeSupport baka naman pwede ayusin niyo muna connection bago mag hashtag ng #YanAngFastestInternet

[Bea Fernandez @BeatrizF112]

reality check lang sa PLDT services. Kahit naka-“up to 300 Mbps,” minsan sobrang layo ng actual speed. Awareness lang—know what you’re really paying for.

[A @anefallarme]

What is this internet connection @PLDT_Cares? Do you even actually care? You’ve asked me to update, so I did, I’m supposed to be getting up to 300mbs. I’m not even getting half that. You charged me for a disconnection fee just to upgrade my account and you’re relentless in

[Bea Fernandez @BeatrizF112]

@PamelaOneTwo @PLDT_Cares @pldt @PLDTHome Same experience 😭 ilang days din kami walang net tapos ang hirap magpa-rebate.