Seb Aquino

Chase your dream.

[Seb Aquino @SebastianA1123]

@karishmaDgvu3 @inquirerdotnet yeah, walang makausap na agent kapag need ng urgent assistance 🤦🏻‍♂️

[Seb Aquino @SebastianA1123]

@juuolo @ConvergeSupport Nakakapagod maging understanding customer kung paulit-ulit na lang yung poor service. Sana maayos nila ’to kasi loyalty goes both ways.

[Seb Aquino @SebastianA1123]

@BeatrizF112 Couldn’t agree more. Kung may outage o technical issue, at least be transparent about what’s happening and give a realistic timeline.

[Seb Aquino @SebastianA1123]

Ilang araw nang walang connection pero tuloy ang billing. Nagreport na sa lahat ng possible channels, pati NTC naka-CC, pero wala pa ring malinaw na aksyon. Consumers deserve better service and accountability.

[| frvr ⁷ | @purpleheartss7]

@NotCelesCial @ConvergeSupport I tried other channels. Pati sa email with NTC copied on pero di sila natitinag be! Wala talagang response. Buti sana kung irereimburse nila yung days na walang connection plus affected days ng work. Kaso wala naman, kawawa lang consumer sa mga yan!

[Seb Aquino @SebastianA1123]

@ajthefujoshi @ConvergeSupport Lagi na lang “send us a private message” pero pareho lang din ang response. Sana may actual resolution naman.

[Seb Aquino @SebastianA1123]

@araaams_ @PLDTHome @PLDT_Cares @pldt 2 days na walang internet tapos ang support puro AI at canned responses. Hindi naman pwedeng customer ang mag-adjust lagi habang tuloy-tuloy ang billing. Sana may actual agent na humawak ng cases na matagal nang unresolved.

[Seb Aquino @SebastianA1123]

@CarlosC112345 This is what many providers fail to understand—downtime isn’t just inconvenience anymore. For a lot of people, every day without internet means missed deadlines, lost income, and unnecessary stress.

[Seb Aquino @SebastianA1123]

@VincentC1123 @ConvergeSupport Exactly. Peak hours pa talaga nawawala connection ng Converge, sobrang hassle especially for people working or studying online.

[Seb Aquino @SebastianA1123]

@SH_ANDIEE @ConvergeSupport ConvergePH really asking customers to rate the service habang disconnected ang internet. Priorities are showing

[Seb Aquino @SebastianA1123]

PLDT really said: no internet, no support, but full bill pa rin.

[Nabi 🌻💜🦋 @TompongKayMay]

Ano na PLDT. Bakit walang internet connection. Ikaw ba magbabayad ng araw ko? @PLDTHome @PLDT_Cares