Customer-Centricity

We guide companies on the path from product-led to customer-led - improving their employee & customer experience & long term growth potential by @paulrouke

[Customer-Centricity @BecomeCC]

Our Customer-Centricity Maturity Model, built from the original #CRO Maturity Model that PRWD 1st created 7 years ago

#customercentricity #CX #UX #CRO #experimentation

https://t.co/f13u4eqk4P

[James Melville 🚜 @JamesMelville]

“Because the principles of decision making on my body are more important than any title.”
~Novak Djokovic

[Customer-Centricity @BecomeCC]

New on our blog:

"Dealing with challenging participants in 1-1 research"

https://t.co/cB7JpQJq4l

#UserResearch #UX #CX

[Customer-Centricity @BecomeCC]

The moderator in user research can make or break the research. Here are tips from 20 years experience for any moderator and moderator in the making

https://t.co/NrxxHyqVza

[Customer-Centricity @BecomeCC]

We've just published an in-depth post on Customer Experience (CX) Strategy. We hope you find it valuable wherever your company is right now
https://t.co/H2rGhl8DsX

#CX #customercentricity #UX

[Customer-Centricity @BecomeCC]

Are you looking to enhance your customer experience? If so this short message is for you.

https://t.co/Rot8MYrFWa

[Customer-Centricity @BecomeCC]

How can you harness Cialdini's 6 Principles of Persuasion without losing the trust of your customers?

https://t.co/SixlXhJZna

[Customer-Centricity @BecomeCC]

Hi @lookback, we are having serious issues on iOS liveshares, where usually after about 30min the audio of the participant just stops and won't come back on. Please can you provide feedback on this asap? Thank you very much

[Customer-Centricity @BecomeCC]

Customer-centricity for high growth & start-up businesses - the unique opportunity at the moment. Paul and Paul discuss their experiences on our latest podcast

#customercentricity #highgrowth #CX #UX #EX

https://t.co/vxWGPSrphT

[Customer-Centricity @BecomeCC]

Our 1st 3 clients that we have been blessed with:

>> The worlds biggest insurer
>> One of the worlds top 3 sportswear manufacturers
>> The worlds largest stock photo provider

#customercentricity

[Customer-Centricity @BecomeCC]

Our 1st client, our 1st feedback.

This is for our Customer-Centricity Maturity Audit for @alamy

We are very humbled

#customercentricity

[Customer-Centricity @BecomeCC]

Introducing our #customercentricity Training Programme:

>> 6 x 0.5 day sessions over 2 weeks
>> up to 20 team members across departments
>> developed from the MSc in Digital Marketing training programme by @paulrouke

https://t.co/O59XjsrS8L

[Customer-Centricity @BecomeCC]

Connect with us on #customercentricity:
Facebook - https://t.co/Wy8KbfXmaB
LinkedIn - https://t.co/LdJWWtQf3N
YouTube - https://t.co/cE8Efohy6I
Soundcloud - https://t.co/QCcWSj7BbV

[Customer-Centricity @BecomeCC]

We have just launched our @SoundCloud channel, with 7 Q&A sessions live so far, and more to come as we continue speaking to people around the world on #customercentricity

https://t.co/1tSik9Y7FM

[Customer-Centricity @BecomeCC]

Co-founder of @ConversionSci @bmassey talks in-depth with @paulrouke about experiences with companies around the world with their #customercentricity

https://t.co/8fovocqvwJ

[Customer-Centricity @BecomeCC]

"We are the dirt under the fingernails of the digital industry" once said @morys. Hear more in this in-depth and frank discussion with @paulrouke on #customercentricity

https://t.co/vx6y07SS2u

[Customer-Centricity @BecomeCC]

"People are more important than tools" says @hotjar founder @daviddarmanin in this frank Q&A discussion with @paulrouke on #customercentricity & #experimentation

https://t.co/IvEGRTABCD

[Customer-Centricity @BecomeCC]

A frank & in-depth Q&A between @TaliaGw & @paulrouke on worldwide experiences of #customercentricity & #experimentation

https://t.co/gzi2AsTuwh

[Customer-Centricity @BecomeCC]

A frank & in-depth Q&A between @rogerdooley & @paulrouke discussing #customercentricity within businesses worldwide

https://t.co/4v6n42YrlH

[Customer-Centricity @BecomeCC]

From 2018, a frank, in-depth Q&A between @paulrouke & @peeplaja on #experimentation & #customercentricity

https://t.co/oCpnOEKXkn

[Customer-Centricity @BecomeCC]

A side-by-side comparison of the OLD vs NEW HiPPO

#customercentricity #culture #leadership #EmployeeExperience #EmployeeEngagement