Ben Brooks

Tall. Big Nose.

[Ben Brooks @BenBrooks1979]

@Polite_Vicar do you have the Manchester Derby on later today?

[Ben Brooks @BenBrooks1979]

@manairport Your online payment channels were clearly down and multiple customers impacted. The number above got me to somebody who was able to take my details manually (inc payment) and now I have no confirmation email that was promised. I’m not even at the airport yet and it’s depressing.

[Ben Brooks @BenBrooks1979]

@manairport unable to book parking on your website and the 0808 1616111 number is looping. How am I suppose to book anything??? Awful service…

[Ben Brooks @BenBrooks1979]

@manairport @NatalieWalsh94 Same issue and your contact centre number loops - how else are we meant to book parking?!?!!!

[Ben Brooks @BenBrooks1979]

@primevideosport the only game I want to watch is Villa v City and I’m getting a playback error, ALL other games seem to work, how can this be??

[Ben Brooks @BenBrooks1979]

@AChoiceInsure I’ve rang many times, hour-long waits before having to hang up due to personal commitments. I’ve tried every single number yet nobody answers. I’m unable to drive a new car due to this! Pull your fingers out of your behinds and answer!! You are easily the worst out there, proud?

[Ben Brooks @BenBrooks1979]

@AChoiceInsure tried every single number you have to make a change to my premium (vehicle, address). It’s now urgent, please help me out, it’s getting tiresome now… and I’m not alone.

[Ben Brooks @BenBrooks1979]

@TPExpressTrains my mums 13:23 from Stockport to Cleethorpes has yet again been cancelled. Can she use her tickets to go on the 12:23 so she can get home for an appointment? Thanks

[Ben Brooks @BenBrooks1979]

@TPEassist @TPExpressTrains Thanks Mariel

[Ben Brooks @BenBrooks1979]

@TPExpressTrains can you help? 19:24 Cleethorpes to Liverpool train cancelled due to the driver not showing, on a rail replace bus and need to make the 22:11 from sheff to Manchester train but will likely be 5-10mins late, next one is another bus at 23:28! Can the 22:11 be held?

[Ben Brooks @BenBrooks1979]

@TPEassist @TPExpressTrains Thanks very much, likely ETA is 22:15

[Ben Brooks @BenBrooks1979]

@TPEassist

[Ben Brooks @BenBrooks1979]

@TpeCustomer

[Ben Brooks @BenBrooks1979]

@TPExpressTrains can you help? 19:24 Cleethorpes to Liverpool train cancelled due to the driver not showing, on a rail replace bus and need to make the 22:11 from sheff to Manchester train but will likely be 5-10mins late, next one is another bus at 23:28! Can the 22:11 be held?

[Ben Brooks @BenBrooks1979]

@TPEassist @TPExpressTrains Thanks Marc and TPE much appreciated!

[Ben Brooks @BenBrooks1979]

@TPExpressTrains hi TPE, what was a running train for an important journey tomorrow has just been cancelled hours before it was sched. Advice is to get the next available train but that ruins my plans - can I get the one an hour earlier that is still running? It’s off peak btw

[Ben Brooks @BenBrooks1979]

@Matalan we’ve been bouncing between you as supplier and Evri as courier for 3 weeks now for a proposed delivery for 2nd December!! Can you please help us as the only update from #Evri is a road traffic accident over 2 weeks again as the cause for delay!!

[Ben Brooks @BenBrooks1979]

@Butlins @julony1 Same problem, assume @Butlins will inform us when the app is working again rather than us chasing?

[Ben Brooks @BenBrooks1979]

@Butlins @teachyscience Same - are you going to inform us when the app is back up and working in terms of booking activities?

[Ben Brooks @BenBrooks1979]

@zoeeealice @northernassist I feel almost pointless tweeting but never mind eh!

[Ben Brooks @BenBrooks1979]

@northernassist 2 carriages between the cities of Manchester and Sheffield, is this a joke? My elderly mother and 1 year old son didn’t find it funny when left at the station to wait an hour. What’s your excuse this time?