Ben Lawder

Strategy and market insights executive; husband, dad, avid traveler, amateur photographer

[Ben Lawder @BenLawder]

@HPSupport I’m having a terrible customer support experience. My HP device died 3 months ago, was not fixed correctly, and the reps have not been helpful. Case manager assigned 11 days ago has not called correct # once or responded to emails. Can you help?

[Ben Lawder @BenLawder]

@ATT I’m a longtime customer but have experienced multiple customer service failures this week including hangups, missed tech visits, dishonest team members, and more. Who can help me escalate & resolve this situation? Nearly 3 weeks without TV.

[Ben Lawder @BenLawder]

@Ask_WellsFargo Truly abysmal customer experience with Wells Fargo today for 35+ year customer. Is there anyone who can help?

[Ben Lawder @BenLawder]

@ATT we switched from @comcast several months ago promise of better customer service and better billing. Unfortunately still having challenges with both. Is there an Exec Escalations team that can help? #cxfail

[Ben Lawder @BenLawder]

After years of trying to make it work with @comcast, @ATT fiber is coming out today to install faster internet and more channels at a much lower price. Turns out terrible customer service will eventually make people leave. @comcastcares

[Ben Lawder @BenLawder]

@parkjames Just had a very disappointing interaction with @fitbit customer support. Is there a member of your leadership team who could help out a longtime customer?

[Ben Lawder @BenLawder]

@FitbitSupport can you confirm there is nothing wrong and the device has run its course before I switch? I’ve had a Fitbit for many years.

[Ben Lawder @BenLawder]

My @fitbit Blaze now doesn’t even last a day. Battery seems to get worse when they announce a new model. Perhaps it is time to switch to an Apple Watch. Any suggestions?

[Ben Lawder @BenLawder]

My @fitbit Blaze now doesn’t even last a day. Battery seems to get worse when they announce a new model. Perhaps it is time to switch to an Apple Watch. Any suggestions?

[Ben Lawder @BenLawder]

Member ID 5400296 @HighMuseumofArt

[Ben Lawder @BenLawder]

@HighMuseumofArt what a frustrating member experience today buying tkts. Have reset my password multiple times after hours wait in the Q. Still can’t sign in!

[Ben Lawder @BenLawder]

@HighMuseumofArt what a frustrating member experience today buying tkts. Have reset my password multiple times after hours wait in the Q. Still can’t sign in!

[Ben Lawder @BenLawder]

@Delta I've spent literally hours over the past week with 5+ different reps trying to resolve a minor but important issue on my SkyMiles account in advance of a family trip tomorrow. Can you please help?

[Ben Lawder @BenLawder]

Actual GA6 #Ossoff voter here in NYC for work today. Can't wait for live blog. @NateSilver538 @jodyavirgan @ForecasterEnten @ClareMalone

[Ben Lawder @BenLawder]

@comcastcares Trying to fix a billing issue for 4 months now. Finally found a sup who was helpful but no calls returned for 16 days. HELP!

[Ben Lawder @BenLawder]

@comcastcares in past month, unbelievably bad cust svc. Talked to 12 ppl (chat, phone, & store) trying to resolve simple billing issue. HELP

[Ben Lawder @BenLawder]

@FitbitSupport thanks for the quick response. Your LiveChat rep took care of it.

[Ben Lawder @BenLawder]

@FitbitSupport A piece fell off my black Fitbit One clip and now has exposed metal. Is it possible to get a new clip?

[Ben Lawder @BenLawder]

"Stop SWOTing every fly". Nice humor and advice from @craigfleisher at #scip2015 #scip

[Ben Lawder @BenLawder]

Predictive analytics are valuable - not just interesting - when they provide insights that enable critical decisions #scip #scip2015

[Pathmaker @johannlohrmann]

Getting ambushed or embarrassed, Information overload, Bad PR or Jail time. #SCIP Things executives don’t like.

[Dana LeGrand @DYLG]

Keith Pigues: You get paid handsomely for the differential value you provide #SCIP