OSO Digital

Dad of 2. Hubby of 1. I help folks with #socialmedia, #content & #digital when not cycling or watching #THFC. Be good. Work hard. Have fun. Play nice. Be happy.

[OSO Digital @BenPhillips78]

@ImTheDebate @coinbase @CoinbaseSupport Not just me then. TF for that! 🥵. .

Assuming @CoinbaseSupport are looking into a fix right now 🙏🏼

Always when there's a pump. Never when there's a dump! 🙄

[OSO Digital @BenPhillips78]

@HEAssist I appreciate a higher call volume but 3 days. 5 attempts to call you (1 successful). Over 2.5 hours wait time with no one answering (nearing 3 hours as I type this). This isn't just higher demand. This is poor systems /practices and awful service. I'll DM you now. Thx.

[OSO Digital @BenPhillips78]

@HEAssist is there actually anyone in your call centres?! over 3 days I've spent over 2.5 hours on hold. CAN SOMEONE PLEASE ANSWER A CALL AND GET BACK TO ME ABOUT MY CLAIM. 1/2 MY HOUSE IS STILL WITHOUT POWER!

[OSO Digital @BenPhillips78]

@TeamYouTube Have you looked properly into this yet or is that all you're going to do?

[OSO Digital @BenPhillips78]

@TeamYouTube It's almost 3 months & still no one properly answered why https://t.co/kNFwIEiG7X had streaming revoked. We have no channel strikes & you still take my ad spend. We follow all your guidelines. This support from #Google / #YouTube is terrible! Pls help get sorted. Thx

[OSO Digital @BenPhillips78]

@TeamYouTube I KNOW! ITS WHAT I'VE BEEN CONTESTING ALL ALONG! Why do you refuse to look deeper into it? See ALL my tweets to you about it. Pls contact me directly to get this sorted and stop your infuriating scripted responses. No minors are in harms way! No guidelines have been broken! HELP!

[OSO Digital @BenPhillips78]

@TeamYouTube Thats what you've been saying for months. Please can you now prioritise. I've surely been patient enough?!

[OSO Digital @BenPhillips78]

@TeamYouTube STILL NO SUPPORT. Still can't stream although MY ACCOUNT HAS NO STRIKES. This is rediculous. What is it going to take for someone to help https://t.co/kNFwIEiG7X stream again? It's been nearly 3 months PLEASE HELP with a better response than you've been sending me up to now 🙏

[OSO Digital @BenPhillips78]

@fieryfredgater @YTCreators @YouTubeGaming @YouTube @TeamYouTube The sure as hell don't mind continuing to take my ad £££ to push out recordings of the @Twitch streams we do, which have exactly the same content YouTube block us from doing for no justified reason, just its pre-recorded and edited elsewhere??? Go figure, right? 🤔

[OSO Digital @BenPhillips78]

Hey @ytcreators @YouTubeGaming @YouTube @TeamYouTube surely someone at Google / Youtube towers can help me with more than a basic vanilla /scripted response to my issue??? Full details here - https://t.co/IRpH1swbEY Would love someone's help in getting this fixed. TIA

[OSO Digital @BenPhillips78]

@fieryfredgater @YTCreators @YouTubeGaming @YouTube @TeamYouTube A response? From @TeamYouTube?! One that was of any use...?!!! 🤔

Absolutely nada. Zilch. Zero.

Honestly, their community "support" is as useful as a chocolate teapot.... Unless you have 1 million + subs they can grab decent ad revenue from, their "support" be like....

[OSO Digital @BenPhillips78]

@TeamYouTube Haven't heard back yet? Where are this team based for God's sake? Mars? Could be no other reason for the delay in hearing back. We're talking MONTHS not days. You communicating via carrier pigeon? Surely you see the multi-leveled irony in Google having Internal comms issues? 🤦‍♂️

[OSO Digital @BenPhillips78]

@TeamYouTube How long can it take? You've told me the same for months. If we had 1 million+ subs you'd have fixed immediately. Your bad reputation for treating smaller YouTubers like crap is being compounded by how you're treating this case. No more crap excuses for your delay in fixing this!

[OSO Digital @BenPhillips78]

@TeamYouTube @AmazonUK So that's it, is it @TeamYouTube?! Leaving us high and dry with community "support" that is as useful as a chocolate teapot. Expected so much more from a co. that's on the cutting edge of tech. Disgusting service from a co. I used to hold in such high regard.

[OSO Digital @BenPhillips78]

@TeamYouTube Same rubbish you tried last time. Not good enough! You're Google for Christ's sake! @AmazonUK delivers parcels to me, same day, in CV19. #YouTube can't do a basic digital check for me in 3 months?! Are you kidding me?! Disgusting support. Pls sort urgently. Enough is enough!

[OSO Digital @BenPhillips78]

@TeamYouTube 2/2 There are thousand of channels where kids much younger are the star and they're streaming isn't revoked. Perhaps because they have 1,000,000+ subscribers is why they get preferential treatment. Pls get a human to physical check the channel. Then pls let us stream again. 🙏

[OSO Digital @BenPhillips78]

@TeamYouTube 1/2 For God's sake! I've read your policies a million times! How about some real support and not a copy /paste response. I control the channel. All "Made for Kids" vids are marked as such. If a human checks the channel and not your algorithm I'm sure commonsense will prevail...

[OSO Digital @BenPhillips78]

Thankfully @ericdier's performance wasn't crap, too! 💩 ⚽ 🤭

#COYS #THFC #TottenhamChelsea #CarabaoCup #EricDier

[Tottenham Hotspur @SpursOfficial]

🤣

🏆 @ericdier

#THFC ⚪️ #COYS

[OSO Digital @BenPhillips78]

@TeamYouTube Still waiting. Just got your email re: how amazing my channel is doing. You're still taking my ad spend. I've still got 0 account strikes. I'm still following ALL guidelines. I STILL CAN'T STREAM. Can we pretend I have ',000' at the end of my subs total? Bet you'd help then!😠

[OSO Digital @BenPhillips78]

2/2 @TeamYouTube I've checked all settings; made relevant content "for kids"; muted all in-game copy-written music. I've followed all ur rules & still can't stream. Pls tell us how EXACTLY to fix? Do I take a video(s) down? Which one(s)? Change a setting(s)? Which one(s)? HELP!!!

[OSO Digital @BenPhillips78]

@TeamYouTube - 4 weeks & counting since u revoked streaming on our channel and STILL you do nothing to help. Can I at least know when you might get around to fixing this? Still no strikes. Still guidelines being followed to the letter. Still you offer no support whatsoever!

[OSO Digital @BenPhillips78]

Hi @TeamYouTube I'm not alone! https://t.co/oZOPIV2U7C - Ppl doing their regular streams until - BAM - access revoked. No obvs reason /explanation. No one to contact. No appeal updates. Google are s'posed to be better than this. Please help us with more than scripted responses!

[OSO Digital @BenPhillips78]

@TeamYouTube Any update on this please? Been 3 weeks. Still no account strikes. Still no contact from a human who has checked to see the mistake you've made. Not a great way to treat ppl who invest time/money in ur platform. @amazon don't treat customers this badly even in COVID. Why do you?