@LNER@DavidHorne Thanks Sam, no carriage available or seats. Switching a train out or not you were not able to provide the service we paid for.. how do we get a refund
@LNER 11.10 to London King’s Cross has a carriage missing therefore no seats or reservations and people sharing seats and standing. @DavidHorne this is an absolute disgrace. Sort your stock out at the weekend and deliver a service people pay for. I would expect more. It’s a joke
@scotch_soda what’s your customer complaints contact number? Trying to return goods to the Netherlands is a joke, I’ve sent 3 mails and had no response ?
@Ocado high guys I’ve been position 10636 in the queue since 7 this morning the numbers have gone from 34000 to 23766 but I’ve not moved in hours, I’m worried iit’s crashed? I’m not giving up on you guys but is there a glitch
@sandicliffe I tried to book my wife’s Qashqai in with an engine fault, explained have a 3yr old and 5 month old so urgent and need a courtesy car.. response - no cc & only have 28th March. No empathy in getting this sorted or offer a solution. Should be ashamed!