@JonBoeckenstedt It think the "call" is referring to the CollegeBoard Forum. During a welcome/keynote/something he made that request to those who were in the room. Not sure if the message was ever broadcasted anywhere else.
@ladycatie@SouthwestAir Me too. I know they're trying but it's outrageous. I will say the woman I talked to on the phone was very pleasant and empathetic. I just wish we were all treated similar for the major inconveniences.