Manthan Bhatkar

[Manthan Bhatkar @BhatkarManthan]

Post-sales support defines a brand. Sadly, @LS2Official has failed on communication, accountability, and customer care. Even a simple email response seems too much to ask. #CustomerService #ConsumerRights #MotorcycleGear #Bikers #Warranty
#postsalessupport

[Manthan Bhatkar @BhatkarManthan]

Premium price, poor after-sales support. @LS2Official has ignored my warranty claim despite invoices, photos, and repeated follow-ups. 2 of my 3 LS2 Apollo jackets developed identical defects after a single ride. Seeking a fair resolution. #ConsumerRights #LS2 @emNikhil #riding

[Manthan Bhatkar @BhatkarManthan]

Despite multiple follow-ups, there’s been no proper response or accountability. Riders deserve better. Honour your warranty and resolve this. @LS2Official #ConsumerRights #LS2 #RiderSafety #LS2 #LS2India #ConsumerRights #CustomerService #WarrantyClaim #RiderSafety #BikerLife

[Manthan Bhatkar @BhatkarManthan]

@LS2Official #customer #customerservice

[Manthan Bhatkar @BhatkarManthan]

@RynoxGears Reply to user queries on priority, following up since 4th july, but no response.

[Manthan Bhatkar @BhatkarManthan]

@atulkumarzz Resume

[Manthan Bhatkar @BhatkarManthan]

@RynoxGears #CustomerServiceFail

I've been following up since July 4th, yet there has been no response from @RynoxGears team. Please ensure you address and promptly respond to customer issues.

[Manthan Bhatkar @BhatkarManthan]

@RynoxGears #rynoxgears #ridinggears
#CustomerServiceFail #CustomerService #CustomerExperience #productfail

[Manthan Bhatkar @BhatkarManthan]

If we don't reply to @RynoxGears within their timelines, they close the case forcefully without a solution. But now, when I'm following up, where are your responses??? #CustomerServiceFail #RynoxGears

[Manthan Bhatkar @BhatkarManthan]

@royalenfield Kindly address user concerns promptly and prioritize issue resolution. Following up with the RM since last 2 months with all the evidences, still company isn’t ready to accept their manufacturing defects.
#CustomerServiceFail #QualityConcerns #CustomerExperience

[Manthan Bhatkar @BhatkarManthan]

@Kalappak @royalenfield @sidlal Indeed, they refuse to acknowledge their errors. I purchased the bike and authentic panniers just seven months ago, with a 2-3 year warranty as per their guidelines, yet they persist in denying it's a manufacturing fault.

[Manthan Bhatkar @BhatkarManthan]

@royalenfield Water-resistant panniers failing to resist water for even 5 minutes, with water seeping through all sides, and the company unwilling to acknowledge the manufacturing defect.

And this is what your concerned team has confirmed over email.
#CustomerServiceFail #CustomerExperience

[Manthan Bhatkar @BhatkarManthan]

@royalenfield @Bk0317801Kumar They contact you and just say “We understand the situation but we have limitations,  sorry to inform you that this case will not be covered under warranty and is now closed”.

Complete waste of money buying RE products.

[Manthan Bhatkar @BhatkarManthan]

@royalenfield It seems like a letdown for customers, a quick test showed water entering the supposedly water-resistant panniers within a minute. Why can't they withstand water even for a minute? #ProductFeedback #himalayan411 #CustomerExperience #CustomerServiceFail

[Manthan Bhatkar @BhatkarManthan]

@royalenfield Your customer care guys call and say that we have escalated this issue with concerned team and they will call you to resolve. It’s been 2 days now, still there is no call back or update from your team. Kindly help.
#CustomerServiceFail @royalenfield @sidlal

[Manthan Bhatkar @BhatkarManthan]

@Bk0317801Kumar @ravinesun @jagograhakjago @DCsofIndia @ProachVikas @nitinkukreti210 @Kalappak @shrey7860 @SriramS89570 @LENINISMYNAME @royalenfield @sidlal True, no one is responding from the team. No call backs or updates on email as well. All they say is we have escalated and then there is no update.
Poor #CustomerService @royalenfield @sidlal

[Manthan Bhatkar @BhatkarManthan]

@royalenfield @RoyalEnfieldIn The team at @royalenfield hasn't responded yet – no callback, no customer service.

@sidlal kindly intervene, this is just unacceptable and disappointing behaviour.

[Manthan Bhatkar @BhatkarManthan]

@royalenfield @RoyalEnfieldIn Six months since my purchase on May 30, 2023, and the pannier has water ingress issues—unacceptable! @royalenfield @sidlal , please check and assist in getting a replacement or a full refund. Your support is valued. #CustomerExperience #QualityConcerns"

[Manthan Bhatkar @BhatkarManthan]

@jawamotorcycles Hi team,

Do you guys resolve customer problems? Cause I am trying to reach you guys since many days and still no one has addressed my problem and i see no one is interested in fixing the same.

Buying JAWA motorcycle is complete waste of money.

Poor customer service.

[Manthan Bhatkar @BhatkarManthan]

@jawamotorcycles https://t.co/VCAKZgqrVo

[Manthan Bhatkar @BhatkarManthan]

@jawamotorcycles Hi @jawamotorcycles my Issue is not yet resolved and no one from the team is willing to help me out . I urge you to take necessary actions on priority and help resolve my problems.

#wasteofmoney #poorcustomerservice