Rahul chaurasiya

Software Engineer

[Rahul chaurasiya @Bhss_Rahul]

@SamsungIndia @SamsungHelp_IN @SamsungMobile @aajtak

Samsung has really redefined “Customer Service.” 👏

Visited your Noida Sector 3 service centre today:

• “May I Help You” kiosk — apparently needs help itself.
• Only 3 of 5 customer-service counters were operational.

[sonali @imsonali_01]

Paid ₹1,070.03 for my gas bill, but IGL is still showing the payment as Pending! 😳

Yesterday, I paid my Indraprastha Gas Limited (IGL) gas bill of ₹1,070.03 through Paytm. Paytm clearly shows “Order Successful”, and the money has already been deducted from my bank account.

But today, I received a message from IGL saying that the payment of ₹1,049.05 is still Pending and asking me to pay the gas bill again. 🤦‍♂️

The biggest question is: if the gas bill payment was successful and the money has already been deducted, why hasn’t the payment been updated in IGL’s system even after 24 hours?

And another question—why was ₹1,070.03 deducted through Paytm for a gas bill of ₹1,049.05? What is the reason for the extra ₹21 charge?

Asking a customer to pay the same gas bill again is extremely confusing.

If the customer makes the payment again and the first payment is later updated, who will be responsible?

IGL and Paytm should provide a clear explanation of this issue.

[Rahul chaurasiya @Bhss_Rahul]

10+ hours of power cut in this heat. 🥵
But hey, who needs electricity when we have “development” and promises?
Public ko bas bill time par dena hai, bijli mile ya na mile—that’s apparently optional. 👏

[@Kuldeep Chaurasiya🇮🇳(देश भक्त) @MrKuldeepHindu]

नगरपालिका खोड़ा गाजियाबाद वॉर्ड 10 आजाद विहार क्षेत्र में इतनी भीषण गर्मी में बिजली नहीं है क्या हालत है जनता की इन्हें क्या पता खुद के बच्चे तो AC में होंगे तो इन लोगों को फर्क कैसे पड़ेगा @myogiadityanath @yadavakhilesh @PVVNLHQ @pvvnlghaziabad @UPPCLLKO

[Rahul chaurasiya @Bhss_Rahul]

If moisture damage is being claimed, customers should at least be given a clear explanation/evidence of how it was detected—not simply presented with a bill.

Samsung India, is this what “Full Warranty” means?

#SamsungIndia #Samsung #ConsumerRights #Warranty #CustomerService

[Rahul chaurasiya @Bhss_Rahul]

Option 1 — Sarcastic & Strong

So apparently, “Full Warranty” has a special Samsung edition. 📱🙂

My phone’s charging port stopped working. Samsung Service Centre said it’s a “moisture error”, so the charging port may be covered, but LABOUR CHARGES aren’t covered under warranty.

[Rahul chaurasiya @Bhss_Rahul]

Funny how these “special clauses” are never explained while selling the phone. During sales: “Full Warranty.”
During service: “Well… there are conditions.” 🤡

A charging port is an external component and a basic point of failure for any smartphone.

[Rahul chaurasiya @Bhss_Rahul]

@SamsungIndia @UPGovt @myogiadityanath @dmgbnagar @MedhaRoopam @SamsungIndia Thanks for responding. What action has been taken so far? Has the Noida service centre been inspected, and has management been held accountable? Please share the corrective action and timeline.

[Rahul chaurasiya @Bhss_Rahul]

Extremely concerned to see drinking water stored inside washrooms at the @SamsungIndia Service Centre in Noida Sector 3. This serious hygiene issue has reportedly persisted for years. Requesting management to suspend operations and hold the store manager accountable.

[Rahul chaurasiya @Bhss_Rahul]

Extremely concerned to see drinking water stored inside washrooms at the @SamsungIndia Service Centre in Noida Sector 3. This serious hygiene issue has reportedly persisted for years. Requesting management to suspend operations and hold the store manager accountable.

[Rahul chaurasiya @Bhss_Rahul]

Please don’t respond with a generic “DM us your details.” I am asking for the centre’s operational and infrastructure issues to be addressed. @AshwiniVaishnaw @GoI_MeitY @SecretaryMEITY @News18UP

[Rahul chaurasiya @Bhss_Rahul]

I also tried other Samsung service centres in Noida, but ultimately had to rely on this centre for service.

Photos attached.

@SamsungIndia — can someone from the senior customer-service team actually inspect this centre and explain how this meets Samsung’s service standards?

[Rahul chaurasiya @Bhss_Rahul]

• Customer handling is still being done manually.
• The service-centre entrance has an open drain covered with a makeshift board.

Despite Samsung’s premium brand positioning, this is the customer experience at your authorised service centre.

[Rahul chaurasiya @Bhss_Rahul]

@SamsungIndia @SamsungHelp_IN @SamsungMobile @aajtak

Samsung has really redefined “Customer Service.” 👏

Visited your Noida Sector 3 service centre today:

• “May I Help You” kiosk — apparently needs help itself.
• Only 3 of 5 customer-service counters were operational.

[Rahul chaurasiya @Bhss_Rahul]

And the washroom tells another story.

Drinking-water cans are being stored inside the washroom, alongside cleaning supplies and other items. The overall hygiene and maintenance condition is concerning.
This is an authorised Samsung service centre. Is this really the standard.

[Rahul chaurasiya @Bhss_Rahul]

And the washroom tells another story.

Drinking-water cans are being stored inside the washroom, alongside cleaning supplies and other items. The overall hygiene and maintenance condition is concerning.
This is an authorised Samsung service centre. Is this really the standard.

[Rahul chaurasiya @Bhss_Rahul]

@SamsungIndia @SamsungHelp_IN @SamsungMobile @aajtak

Samsung has really redefined “Customer Service.” 👏

Visited your Noida Sector 3 service centre today:

• “May I Help You” kiosk — apparently needs help itself.
• Only 3 of 5 customer-service counters were operational.

[Rahul chaurasiya @Bhss_Rahul]

Please don’t respond with a generic “DM us your details.” I am asking for the centre’s operational and infrastructure issues to be addressed. @AshwiniVaishnaw @GoI_MeitY @SecretaryMEITY @News18UP

[Rahul chaurasiya @Bhss_Rahul]

I also tried other Samsung service centres in Noida, but ultimately had to rely on this centre for service.

Photos attached.

@SamsungIndia — can someone from the senior customer-service team actually inspect this centre and explain how this meets Samsung’s service standards?

[Rahul chaurasiya @Bhss_Rahul]

from your records, but the harassment continues.

Requesting immediate intervention and cessation of all calls. If not resolved, we will be compelled to escalate the matter to RBI, Consumer Helpline, and relevant authorities.

#WomenHarassment #RecoveryCalls #HDBFinancial

[Rahul chaurasiya @Bhss_Rahul]

Dear @hdbfsl ,

My wife has been using her mobile number for the last 5 years, yet your recovery team continues to call 7–8 times daily regarding a loan taken by the previous owner of the number. We have already informed you via email and requested removal of the number