David Rose

[David Rose @BisleyRocks]

@SouthernRailUK you need to give a timeframe for movement. We are stuck at South Croydon. No information no movement. Should we get off and make other arrangements or stay on?????

[David Rose @BisleyRocks]

@British_Airways Oh now we are on a bus yay
BUT
why the hell does a full bus have to stand here for 10 minutes before you send it to the fucking terminal

[David Rose @BisleyRocks]

@British_Airways yet again waiting for buses cos you can’t get your ground handling together. Ba1458 into EDI
Surely where should be compensation for utter incompetence

[David Rose @BisleyRocks]

@British_Airways Oi fucking AI response.
Seeing as you don’t give a shit about your customers how about you get out of your hard drive and come and get some fucking boarding steps and a bus to get us to the fuckkbg terminal

[David Rose @BisleyRocks]

@British_Airways Wow AI response way to go to make your customers feel looked after

[David Rose @BisleyRocks]

@British_Airways Park at the terminal you cheapskates

[David Rose @BisleyRocks]

@British_Airways as usual a superb flight arrived on time and the completely Ruined by a remote stand and non existent buses!!! ba1435 Heathrow ground handling is absolutely atrocious

[David Rose @BisleyRocks]

@SouthernRailUK yet again cancelled train to tattenham corner. Due to wait for it LACK OF DRIVER. Why is tattenham corner always left out and now I have to pay for an uber or wait an hour to get on a fucking train! Absolutely unacceptable where do I claim my refund

[David Rose @BisleyRocks]

It is advertised as well…

[David Rose @BisleyRocks]

@Pret Why exactly does your branch in Edinburgh airport not serve filter coffee. The machine is there! Was refused filter and had to buy coffee 3 times the price. Gouging the customer again!!!

[David Rose @BisleyRocks]

@British_Airways why should I have to put my bag under the seat in front. I have paid for my ticket. Checked in my bag, gate staff are telling us I have to put it under the seat in front. Great way to treat loyal exec club members. I don’t have a stupidly oversize roll on case.

[David Rose @BisleyRocks]

@British_Airways why is an otherwise perfect flight always spoilt by the hopeless ground handling experience. Waiting for disembarkation staff to arrive is unacceptable - it’s not like you didn’t know the plane was landing FFS

[David Rose @BisleyRocks]

@British_Airways credit where credit is due - a delightful conversation with your call centre just now to sort out a baggage related query. Helpful, thoughtful and professional. Certainly seems standards are on the up Thank you.

[David Rose @BisleyRocks]

@HeathrowAirport at T5 why does the north domestic arrivals area still stink of sewage. Been like that for a while now. Even worse now it’s summer time…

[David Rose @BisleyRocks]

@British_Airways How about reconsidering the approach. Stop degrading the offering to premium and loyal customers.
While we are at is you have also now moved half the club checkins to self serve…

[David Rose @BisleyRocks]

@British_Airways how to antagonise group 1 business class… pre board half the flight, AND ask group 1 to check in hand luggage. I get it’s a full flight but stop selling hand luggage only fares!!!

[David Rose @BisleyRocks]

@DirectLine How hard is it to get the policy wording from you. I have now been on the phone for over an hour been ID checked 5 times. This is ridiculous.

[David Rose @BisleyRocks]

@British_Airways Could have got a whole load of us away on earlier flights. @British_Airways completely disorganised.

[David Rose @BisleyRocks]

@British_Airways ba8710 we need information. You have gate agents doing nothing. We were told standby crew would be here for 7.45 departure. Now 8.30 and no updates will you please communicate!!!!!

[David Rose @BisleyRocks]

@British_Airways now missed 2 opportunities to transfer some of us to other flights. Still no sign of crew promised to be here 5 minutes ago.