BloomSky Support

A support-specific resource for @BloomSky Weather. Direct messaging available from 9am-5pm PST.

[BloomSky Support @BloomSkySupport]

@dhrandy There seems to be a bug with the skill at the moment. We have tested and reproduced it in office. It will be resolved soon

[BloomSky Support @BloomSkySupport]

@dhrandy Thanks for reaching out, to restart you hold the power button down for 3 seconds and then the same to power it back on.

[BloomSky Support @BloomSkySupport]

@mpolda delete the device from your app, have them hard reset it, and set it up as new. You would lose all your/the staion's data this way

[BloomSky Support @BloomSkySupport]

@mpolda Thanks for reaching out. The easiest way would be to give the the password and log in for the account. Otherwise, you would need to

[BloomSky Support @BloomSkySupport]

@EmpWeather Short answer is yes, but we do not have them in stock at the moment. Please shoot me an email "[email protected]" for more

[BloomSky Support @BloomSkySupport]

@allen_veach the device to reset the sensors.

[BloomSky Support @BloomSkySupport]

@allen_veach Hello Allen, Thanks for the tweet. I would double check that a sprinkler isn't activating the sensor, you can also power cycle

[BloomSky Support @BloomSkySupport]

@Rooter Hello

[BloomSky Support @BloomSkySupport]

@shadow_nz Thanks for the tweet! It is the US standard plug, and adapter must be bought if you are located out of country. -Nick

[BloomSky Support @BloomSkySupport]

@hanscees

https://t.co/kPuiZDmlnl

We have an article on how to replace it with a higher quality bearing here. It should fix the issue

[BloomSky Support @BloomSkySupport]

@robertforto Sounds good, email me at "[email protected]" with your order number and shipping address for more details on the replacement

[BloomSky Support @BloomSkySupport]

@robertforto for me detail if needed at "[email protected]"

[BloomSky Support @BloomSkySupport]

@robertforto You may want to do a battery pull. There will be 4 screws on the bottom ring and 4 smaller on the battery door. email me

[BloomSky Support @BloomSkySupport]

@gregmag Hey Greg, sorry we are extremely short handed this week, I will search for your email now. -Nick

[BloomSky Support @BloomSkySupport]

@skiswm There is a power button under the power LED. Go ahead and hold it down for 2 seconds to power off and the same to power back on.

[BloomSky Support @BloomSkySupport]

@skiswm that it is indeed the panel giving off the heat. -Nick

[BloomSky Support @BloomSkySupport]

@skiswm I'd say go ahead and power cycle the device to reset the temp sensor. You can also take the solar panel and move it to double check

[BloomSky Support @BloomSkySupport]

@OhioDisasterDad Would you mind double checking that name? I was unable to find a device named that on my end

[BloomSky Support @BloomSkySupport]

Hi @timothyearlcase, Send us an email at [email protected] with the name of your SKY so we can take a look on our end.

[BloomSky Support @BloomSkySupport]

@EErnsdorff Perfect, yes this was reported as fixed on the 13th so you have great timing!