BlueJeans Support

Official customer support account for BlueJeans Network | Need additional help? Contact us at | Responsive 24/5

[BlueJeans Support @BlueJeansCares]

@jayshah_20 @BlueJeansNet Hello Jay, apologies for the delay. We do not currently have any listed plans to add a way to directly call other members of your organization. We will be happy to submit a feature request on your behalf, please DM us and we can discuss it further. -Christopher B.

[BlueJeans Support @BlueJeansCares]

@Kylen91662571 @BlueJeansNet @LorneRoss3 @HodlTheBlunt Hello @Kylen91662571, please let us know if you have any technical questions, we are happy to assist. -Christopher B

[BlueJeans Support @BlueJeansCares]

@BlueJeansNet @hfiguiere Hello Hubert, thank you for your feedback! If you want to DM us the email on your account, we will be happy to submit a feature request on your behalf. -Christopher B.

[BlueJeans Support @BlueJeansCares]

@pgroenemeijer Hello @pgroenemeijer, apologies for the late response. We would be happy to assist with this. Please send us a DM with your email and we will open a support ticket to look over your account. -Christopher B.

[BlueJeans Support @BlueJeansCares]

@vishalrao_2003 @BlueJeansNet Hello @vishalrao_2003, thank you for the check in. I have reached out for an update. Please feel free to DM us for further information, you should receive a response from the case soon. We apologize for the inconvenience and delay. -Chris B.

[BlueJeans Support @BlueJeansCares]

@vishalrao_2003 @BlueJeansNet Hello @vishalrao_2003, Thank you for letting us know that you have not received a response yet. I have reached out to our supervisors again to get you further assistance with the issue. We apologize for the inconvenience. -Chris B.

[BlueJeans Support @BlueJeansCares]

@JAaronAnderson @BlueJeansNet Hello @JAaronAnderson, I apologize for the delayed response. Thank you for the feedback. If the chatbot is not understanding the question, we have live agents available to answer. You do not need the client in order to join, you can also join via web browser. -Chris B.

[BlueJeans Support @BlueJeansCares]

@BlueJeansNet @Sameersview Hi @Sameersview, we are sorry to hear that you had troubles with communication with our sales team. Please send us a DM so that we can gather the details and we will be happy to forward this feedback to our supervisors. -Chris B.

[BlueJeans Support @BlueJeansCares]

@roaringlambs Hello @roaringlambs, please dm us the details of the meeting that you had troubles recording and we will be happy to investigate what caused this issue. -Chris B.

[BlueJeans Support @BlueJeansCares]

@johncessna Hello @johncessna, all of our plans feature recording, the lowest starting at 5 hours of recording storage per host account. All of the options will allow downloads. You can read more details on the plans at https://t.co/cA0XxAI9f8 -Chris B.

[BlueJeans Support @BlueJeansCares]

@meetshriram @BlueJeansNet Hello Sriram, please DM us your contact information and we will be happy to work with you to submit a feature request. -Chris B.

[BlueJeans Support @BlueJeansCares]

@RayDavis83 @BlueJeansNet Hi Ray! Unfortunately at this time we do not, but if you'd like to DM me your email address I'd be happy to include you on a feature request. - Erin

[BlueJeans Support @BlueJeansCares]

@chantalcoxsf Hello @chantalcoxsf, we have the option for you to chat within meetings and events as long as the moderator has selected for it to be allowed. If you would like to DM us your email address we are happy to submit a feature request to make raise hand more prominent. -Chris B.

[BlueJeans Support @BlueJeansCares]

@RuthRobinsonLon @BlueJeansNet @UniofOxford If you have any questions about this, please feel free to DM us and we will be happy to answer. - Chris B

[BlueJeans Support @BlueJeansCares]

@RuthRobinsonLon @BlueJeansNet @UniofOxford Hi @RuthRobinsonLon, we apologize for any confusion. If you don't have the application installed, clicking the link will first bring you to download the application. After the application is installed you will be brought into meetings automatically by clicking the link. 1/2

[BlueJeans Support @BlueJeansCares]

@KDKlak @BlueJeansNet Hi @KDKlak, we apologize for the inconvenience. The detector service is used provide function to the application such as launching when you click a link. Please DM us if you have any questions about this service and we will be happy to assist. -Chris B

[BlueJeans Support @BlueJeansCares]

@aicayzer @BlueJeansNet Hi, August. Please DM us with details on any issues you are experiencing and we will be happy to help improve your experience! -Chris B

[BlueJeans Support @BlueJeansCares]

@kvaes @BlueJeansNet Hi Karim! You should be able to follow a standard uninstall process as well, but the utility was built for full clean-ups of anything related to BlueJeans. - Erin

[BlueJeans Support @BlueJeansCares]

@meghasnatter @BlueJeansNet Hello Megha! At this time, apps are specific to our desktop application. If you can please DM me your email address, I'd be happy to include you in a feature request to support this use case. - Erin