Bob

Software evangelist, AI enthusiast, Boston sports fan. I love my mp3 player and I get fired up by cooking the perfect amount of food for my friends

[Bob @BobBedetti]

@RMB Maman on 25th. No laptops allowed, but there's usually a table open. https://t.co/8lLox2ADqY

[Bob @BobBedetti]

@michelletandler Is it possible to compare to 2019? H1 2021 feels like an unfair baseline comparison because NYC was still loosening Covid restrictions in summer 2021.

In other words, I wonder how much increased social activity, tourism, etc. explains the Y/Y increase in reported crime.

[Bob @BobBedetti]

@Austen It took 28 days to capture Baghdad, and I can’t tell if that sounds short or long given recent discourse.

[Bob @BobBedetti]

@tommy_oregan @wggchrisp HECs are very hit-or-miss. BECs probably the most consistent. A great SEC, however, is something else IMHO.

[Bob @BobBedetti]

@Chris_Grosse Seek and Destroy

[Bob @BobBedetti]

@pc4media What if Q1 2020 was the aberration, and the benchmark is misleading? Would love to see 2019 data.

Simpler answer: higher quantity of digital activities + lower quantity of in-person = lower quality of digital.
Easier to increase quantity than quality.

[Bob @BobBedetti]

@pc4media I’m also not sure the close rate increase is what it looks. Closed deal volume may simply be catching up to the created deal volume.

[Bob @BobBedetti]

@pc4media Guesses:

1) Includes new customers / is not a fixed cohort — huge increases in the other volume metrics seem to suggest this.

2) Something about Covid. E.g. remote work and digital transformation. I don’t know enough about HubSpot’s customer base.

[Bob @BobBedetti]

@girdley @aaronrubin @theunemployeda1 @haydenjcohen More data obviously helps, but there are also pretty quick diminishing returns. Plenty of payment processors have access to similar detailed data sets but haven’t built effective models to make use of it.

[Bob @BobBedetti]

@girdley @aaronrubin @theunemployeda1 @haydenjcohen Surprisingly no. Retailers are incentivized to participate in our network effect, and the CC networks don’t actually collect that much detail.

[Bob @BobBedetti]

@aaronrubin @theunemployeda1 @girdley @haydenjcohen Yes (Riskified rep here). A lot of retailers have had a similar realization recently of how much these bad actors cost, and like @girdley said it’s a non-trivial tech problem to identify them accurately.

[Riskified @Riskified]

Our journey to enable frictionless eCommerce as a public company has just started!

9 years, +650 employees, hundreds of consumers and partners from all across the globe, and one mission in mind - making eCommerce safe, accessible, and frictionless. #RiskifiedIPO

[Bob @BobBedetti]

@tanayj You can argue tickets are commoditized, but here’s a similar finding: I’ve seen several experiments show that online retail conversion rates are higher when shipping costs (assuming it’s not free) are not included in item/cart totals until the very end of checkout

[Bob @BobBedetti]

@tanayj StubHub learned the same thing 6 years ago. They changed the whole site to showing actual prices despite negative A/B tests, and they took a revenue hit for several quarters before switching back: https://t.co/tecNTKxxNs

[Bob @BobBedetti]

@paulg @JoshSchoen I don’t think you’re wrong, but I think the change goes back further than widespread broadband. See https://t.co/GNxTlRxtAg

[Bob @BobBedetti]

@benbbaldwin Bundling with Excel

[Bob @BobBedetti]

@philmichaelson @marketmkrs @Post_Market LTV is also dangerously overestimated in a similar way. True contribution margin should usually include a lot of SG&A costs, e.g. customer service.

[Bob @BobBedetti]

@blakeir I’m a perfectionist. I invest too much time in overthinking/perfecting my replies, so I feel I’m better off just never replying at all.

[Bob @BobBedetti]

@eksheshbek @PFF_Moo I think PIT’s limited and ineffective use of play-action is a big part of it

[Bob @BobBedetti]

@Olivercamargoc @jhylee95 @aliciawxw It’s not a commodity if people are willing to pay significantly more for it than similar services