Una bahati i lost money to a till between them and @Coopbankenya till today they have never found or communicated to their client who has to authorise my reversal.
SAFARICOM’S LIPA NA MPESA REVERSAL RACKET: A CONSUMER PROTECTION CRISIS
It’s a textbook case of @Safaricom_Care’s systematic discrimination against individual consumers in favour of their merchant “partners.”
A query logged, from Saturday, under ticket 1-768PZBGH and a reversal request UEG514VMT7 — both met with stalling language and indefinite timelines.
Safaricom treats individual consumers as second-class users while merchants (Paybill and Till holders) enjoy near-sovereign protection. The 72-hour reversal window is not a technical necessity — it is a deliberate float arrangement that allows merchants to transact with a consumer’s disputed funds while the “process” runs.
The Till 803253 Racket: This particular till exposes the conspiracy plainly:
✅Claims to operate “auto-banking” — a convenient fiction
✅Maintains reversal funds only between 8am–1pm and 2pm–5pm - and only if called by Safaricom. They can’t initiate the reversal
✅Outside those windows, the merchant simply pleads no funds
✅Safaricom knows this pattern, does nothing
Safaricom’s inaction constitutes potential violations of:
✅Consumer Protection Act, 2012 — unfair commercial practices
✅Kenya Information & Communications Act — failure of consumer redress obligations
✅Competition Act — abuse of dominant market position
✅@CBKKenya (where Gov Kamau Thugge is sleeping on the job) Mobile Money Regulations — reversal timelines and consumer protection duties
The Smoking Gun: Safaricom will not lock or restrict non-compliant tills or paybills. That is more than incompetence — that is a policy choice protecting revenue-generating merchants at the consumer’s expense. This must stop. It will stop soon, @PeterNdegwa_@MoICTKenya@honkabogo@CAK_Kenya
Ever filed a motor insurance claim and felt like you were fighting alone? Delays. Partial payouts.
This Monday at 730Pm EAT we break it ALL down.
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RT to save a driver out here paying premiums for nothing.🙏
A clever person saw the passport application numbers and decide, let's remove the few page ones and leave the expensive ones. We will make a lot of money. As a result, the number of Kenyan passport applications and issuance has dropped from 621,794 to 393,567.
A 36.7% drop.
From natural beeswax to premium lip balms, Steve’s journey shows how the KEBS mark empowers Kenyan SMEs to lead with quality.
Watch the premiere now. ^VA
@BobMainaMagari Nice one, Bob! 🙌🏽 Excited for #ProudlyKEBS Season 3 let’s showcase more Kenyan stories of quality and innovation. Can’t wait to see how it unfolds🙌🏾🙌🏾🙌🏾^FMA
Advisory: Full responsibility lies with all media houses for every piece of content broadcast on their platforms. @MediaCouncilK advises that a mandatory 7-second delay be strictly enforced on all live transmissions, without exception.
Someone saw the page visit metrics and decided to monetize it 🤣
Its appalling to imagine 🤣 How was the proposal document looking? What was in it? 🤣 It was approved by an AO? 🤣
So Singapore will have an AdSense account ama watatoa ads wapi? Labda kuna system ya hio kazi 🤝