Bolt

Why drive when you can ride?
#RidingIsTheNewDriving
Tag us in your adventures: @boltapp

[Bolt @boltapp]

@Dj_Prosa Hi, thank you for reaching out. We understand your concern and frustration with this matter, and we’d like to look into it for you. Please send us a private message (DM) with the phone number and email address linked to your Bolt account for further assistance.

[Bolt @boltapp]

@theladytosin Hello, thank you for reaching out. We understand that you need support, and we’d like to assist you. Please send us a private message (DM) with the details of your report so our team can review it and provide further help.

[Bolt @boltapp]

@Agba_burna Hello, thank you for reaching out to us. We're very sorry to hear about this and understand how frustrating it must have been. We do not tolerate rude behaviour or any payments outside the app. Share the email address and phone number linked to your Bolt account via DM.

[Bolt @boltapp]

@K0174 hi there, thanks for reaching out. We have received your request for the May report on rides. Please check your DM for the response shared by our support agent.

[Bolt @boltapp]

@ubking1 Hello, thank you for bringing this to our attention. We have responded to you via DM. Please check your messages and reply to us for further assistance.

[Bolt @boltapp]

@kevinmotsi7 @Abramjee @TheNCC_RSA @ramalokot @Action4SA If you encounter any safety-related incident or have concerns about a trip, please report it through the app so we can investigate. You can also send us a DM with the phone number and email address linked to your driver account, and we'll be happy to follow up on the matter.

[Bolt @boltapp]

@kevinmotsi7 @Abramjee @TheNCC_RSA @ramalokot @Action4SA Hello Kevin, thank you for sharing your concerns. Driver safety is very important to us. Bolt has several safety measures in place, including restricted areas on the map that are designed to help reduce risks for drivers.

[Bolt @boltapp]

@Iam_TooMelo hi, thanks for the response. Upon review, we can see that our support agents explained and addressed your concern. Please continue the conversation there as our support on social media is limited, and we cannot provide additional assistance here.

[Bolt @boltapp]

@yourprinchesca Hello Princhesca, we understand how frustrating this experience must have been. To help us look into this further, please send us a DM with the case ID from your in-app conversation, or provide the phone number and email address linked to your Bolt account.

[Bolt @boltapp]

@Gwen_Rsa Please check your in-app messages and reply there so we can continue assisting you and investigating the matter.

[Bolt @boltapp]

@Gwen_Rsa Hello Gwen, thank you for bringing this to our attention. We understand how distressing this experience must have been. We can see that our team has already sent you a message through the app regarding this case and is currently awaiting your response.

[Bolt @boltapp]

@Onikoyiesho1 Hello, thank you for reaching out. We understand how frustrating this situation must be for you. To help us look into this further, please contact us directly through the Bolt app, or send us a DM with the phone number and email address linked to your Bolt account.

[Bolt @boltapp]

@FrostGafar hi there, we understand how frustrating it can be when incomplete items are delivered and support takes long to resolve. Please share the support case number or the email address and phone number that booked the ride via DM so we can assist in following up.

[Bolt @boltapp]

@LMamarope4562 Hello Lesego, thank you for reaching out. We understand how concerning it can be to see multiple transactions on your account. Please contact us through the Bolt app or send us a DM with the phone number and email address linked to your Bolt account for assistance.

[Bolt @boltapp]

@Naisenya Hello Sisu, we are concerned to hear about this. We have checked your issue and found that you have also raised it via direct messages, and we have responded to it. Kindly follow your conversation from there to see the response.

[Bolt @boltapp]

@Pilot_dereva Hello, thank you for reaching out. Please contact our support team through the Bolt app regarding your issue and they will be happy to assist you.

[Bolt @boltapp]

@Nicotkia We understand how frustrating it can be not to receive feedback from our team regarding the charges. We have shared a detailed response with you via direct message (DM). Kindly check your dm for our update.

[Bolt @boltapp]

@nunes_da58084 Hello Dorina, we are disappointed with this experience. Please note that such conduct is not encouraged and such drivers are noted for action to be taken. Kindly share your email and a phone number that is linked to your account via direct messages for us to address it further.

[Bolt @boltapp]

@AkangbeM40097 We kindly ask for your patience while the investigation is ongoing. Once the review is complete, you will receive an email notification with the outcome.