Building a More Reliable Investing Experience for You 💚
Hello Bamboo Community,
We want to sincerely apologise for the difficulties many of you have experienced recently, both on the Bamboo platform and when trying to reach our support team.
Over the past few months, participation in the Nigerian capital markets has grown at record-breaking speeds, and this surge has placed considerable strain on the key infrastructure the market relies on for account opening and trade execution. For too many of you, that has meant unacceptably long wait times to get your brokerage accounts up and running, and we're sorry for that.
In addition to that, the large number of retail investors seeking their dividends has overwhelmed the infrastructure the registrars use to credit brokerage accounts. We've reached out to registrars directly to move the process along faster, but this has often still been very slow
At the same time, reliability issues from our payment processor and intermittent disruptions to the NIBSS payment infrastructure over the past couple of weeks affected a large number of deposits and withdrawals, leaving many of you unable to move money when you needed to. Our support team has been flooded as a result, and response times have suffered.
We know how disruptive this has been, and we wanted to tell you precisely what has been happening and the concrete steps we are taking to fix this:
- We have doubled the size of our customer support team since the start of the year and are continuing to grow it.
- We have fully migrated to a new payment processor and introduced additional redundancy to make deposits and withdrawals significantly more reliable.
- A major redesign of the Bamboo app is currently in testing with members of our community. It will be meaningfully faster, more intuitive, and will resolve known bugs.
- We are working closely with infrastructure providers and industry partners to improve account opening, trade execution, and overall platform reliability across the Nigerian capital market.
- We have created a tracker for you to be able to find your registrar when waiting for your dividends. You can find it at - ( https://t.co/13t99VCZYt ). We’re also working on making the information for each registrar available directly on the app while we continue to look for permanent solutions.
One important action on your end: as part of the payment migration, your virtual account details have been updated. Please check your Bamboo app for your latest payment information before making any deposits to avoid sending funds to outdated account details.
We are committed to doing better, and to earning your trust through action, not just words. Thank you for your patience as we work through this.
Richmond and Yanmo
Founders, Bamboo
It's not a conspiracy theory boss. It's just fact. The betting company put in work to make these things very easy. But the so called investment companies and the rest of them, we have to beg and call them out all the time. And it's not like we are getting anything free. It's funny.
If Bola Ahmed Tinubu @officialABAT and his service chiefs fail to track down and secure the release of the abducted Oyo schoolchildren and other kidnapped people, we will have no choice but to occupy Aso Rock Villa this week!
Master strategist that only knew how to declare a State of Emergency in Rivers State over a political disagreement. Meanwhile real security threats have been overlooked in several states across the nation. God forbid!!!