The modern illusion of "customer service" is just an empathy script to protect corporate profits. Big businesses don't fix physical problems anymore; they build automated walls to manage our frustration. We are all just profoundly exhausted by the lack of actual care.
@EE@EE I called. Your frontline guide was genuinely lovely and tried her best. But empathy doesn’t splice glass. You’ve built a system that strips your own staff of the power to fix a Layer 1 failure today. Great humans, broken infrastructure. 2nd sleepless night with no CCTV.
Hey @EE & @OpenreachHelp, you’ve ceased my copper line and left me with a Dead on Arrival fiber install (Red LOS). You just cancelled my emergency TLOS appointment with zero notice. My property security is offline during a local crime wave. Stop the scripts and get a splicer here TODAY. This is a safety breach. #EE #Openreach #Ofcom