Bran

[Bran @BrandonRossen]

@NintendoAUNZ you have the most hostile customer service I’ve ever experienced. Who else threatens its customers that if you decide the damage is out warranty you must then pay to have it returned? #terrible. Same happened on my @XboxSupport and they quickly replaced. Thx Xbox!

[Bran @BrandonRossen]

Called @Foxtel to cancel, once they transferred me to that department the wait time is 30-40 min. Well played Foxtel

[Bran @BrandonRossen]

@FOXTEL_Help @Foxtel if your office is closed, don’t make me spend 10 min with a robo phone system only to end with “ this office is currently closed” and then hang up. Maybe lead with, thanks for calling Foxtel our offices are closed until 9 then launch into select one if....

[Bran @BrandonRossen]

@oculus to send back a retail priced 25 dollar remote I have to buy a box that I won’t be reimbursed for, I’m going to spend 20% of the price of a replacement just for the convenience of getting a working remote which I have already paid for. I have to pay to fix their problem

[Bran @BrandonRossen]

@kylevermeulen I’ve jumped to CC, but I’m still bitter about Apple cancelling aperture, so everything seems terrible

[Bran @BrandonRossen]

@GizmodoAU @Kotaku can you help me find the link to a series from a while back where there was hidden codes in each post. I think one post had some red letters and all the posts together made a final reveal?

[Bran @BrandonRossen]

@oakley used to have awesome customer service, just had a rep tell me that if I can’t find my receipt for a pair of glasses that even if it’s manufacturing defect they won’t help. Thanks a lot.

[Bran @BrandonRossen]

@kylevermeulen @BupaAustralia #hostiledesign

[Bran @BrandonRossen]

@BrevilleUSA @BrevilleAus I did this and no one has contacted just keep receiving automated contact message

[Bran @BrandonRossen]

@BrevilleAus customer support unhelpful, have told me that bc I don't have receipt for smart over received as gift they can't help me

[Bran @BrandonRossen]

@Telstra Someone could be on hold indefinitely? For days? There is no internal alarm, (call xxxx has been on hold for 30) that triggers a response

[Bran @BrandonRossen]

@Telstra But how can it be that I was on hold for an hour? There is no system in place for when a call is on hold for x amount of time?

[Bran @BrandonRossen]

@Telstra My issue was being on hold for an hour and Telstra thinking that is acceptable. My issues are far from resolved.

[Bran @BrandonRossen]

@Telstra Wow, so while on hold started a new call, resolved the issue, and still on hold 39 and going

[Bran @BrandonRossen]

@Telstra 23 min and still on hold waiting for a supervisor. I think they want me to give up and hang up, I'm close to doing it.

[Bran @BrandonRossen]

@Telstra why does a simple problem require me to block out half my day and call the same place 5x to get it sorted.

[Mike Birbiglia @birbigs]

dear rest of world,

if you're just catching up

1. crazy guy won
2. FBI thought Russia may have meddled
3. crazy guy fired FBI
4. sorry

[Josh Butler @JoshButler]

The overwhelming Twitter response to the plan to drug test welfare recipients: drug test politicians and their staff too #budget2017

[Justin @shitmydadsays]

"Oh he knew how bad this would look. If a man shits his pants on purpose he's trying to cover up something that smells a lot fucking worse."

[Bran @BrandonRossen]

Wife:the YouTube app is frozen
Me: thanks for calling tech support I'm Kevin
W:(sighs) nevermind
M: please stay on the line for quick survey