@SouthwestAir you have built an amazing brand. My flight was canceled today causing work issues and headaches but bc you have been so great over the years I still only have positive things to say. Kudos on a job well done from a marketer and customer.
When people mistake confidence for competence, they end up valuing style over substance.
The most charismatic person in the group is the most likely to get away with a flawed argument.
The most polished speaker in the room is the most likely to get away with being unprepared.
Have always loved this company and as a @HubSpot customer, I respect them even more. Take care of your employees and youโll be an even better business.