Brian B

[Brian B @BrianB400]

@British_Airways Thanks Corry

[Brian B @BrianB400]

@British_Airways with all the changes can you confirm soft landing will still remain for executive club members ?

[Brian B @BrianB400]

@British_Airways got no answer on this and the websites and apps are still the same

[Brian B @BrianB400]

@British_Airways do you have any time line to fix the constant issues on your app and website were bookings don’t show and when they do there is no links to change the booking date for example, again i had to phone customer service to do this. Get it Fixed!

[Brian B @BrianB400]

The silence from @BMWUSA is deafening !

[Brian B @BrianB400]

@BMWUSA when is BMW going to do a recall on the BMW X3M model for the rear differential bolt breaking, common problem and not what you expect from a German car. Worse is BMW not acknowledging the problem.

[Brian B @BrianB400]

@RadissonRewards why do you make it soo difficult to transfer points between Europe rewards account to US one !

[Brian B @BrianB400]

@British_Airways This was resolved , thanks BA, better late than never ..

[Brian B @BrianB400]

@British_Airways Been over 2 months now since my claim for a delayed flight , initially you sent me weekly emails along the lines of “sorry we are really busy and will respond soon”….Now not a peep for 2 weeks , BA silver Status for last 20 years..response !

[Brian B @BrianB400]

@British_Airways In hands of small claims company now, only way you will answer and be held accountable. Customers should be able to claim compensation without having to see a percentage go to specialist firms

[Brian B @BrianB400]

@British_Airways @British_Airways , what is the point of replying as its clear you are avoiding the ombudsman question i have asked numerous times? It clearly shows what the policy is, try to get around customer claims by ignoring the ones submitted and hope they forget.

[Brian B @BrianB400]

@British_Airways @British_Airways After initially acknowledging my claim we now approach 4 months without reply, in my last twitter post to you I asked what my options are? Is there a regulator or ombudsman i can approach as BA fare clearly avoiding paying compensation by ignoring customer claims

[Brian B @BrianB400]

@British_Airways @British_Airways please answer my question, as we now approach 3 months since my claim was submitted and acknowledged I wish to know my legal right on my next course of action. Is there a ombudsman or watchdog i can approach to act on my behalf.

[Brian B @BrianB400]

@British_Airways Is there a watchdog or ombudsmen i can take this up with ? This delay to action my claim is ridiculous

[Brian B @BrianB400]

@British_Airways @British_Airways What’s an acceptable wait time ? It’s been 8 weeks since submission

[Brian B @BrianB400]

@British_Airways After initially acknowledging delayed flight compensation claim in March 2022 and weekly “we are busy, get back to you soon emails” now radio silence. Last option to claim through a specialist claims company, ombudsman how are BA allowed to ignore customers?

[Brian B @BrianB400]

@JenniferBay0310 @British_Airways They are taking a gamble some will forget, others will accept less than they are entitled. As per usual will have to go through the specialists firms who take a percentage of your compensation … Take note @British_Airways this doesn’t go unnoticed

[Brian B @BrianB400]

Planning my getaway to Vegas - staying at Westgate Las Vegas Resort & Casino. For friends & family: https://t.co/CRsZBGCJdS @WestgateVegas

[Brian B @BrianB400]

@medicspot bunch of con artists , charging for covid recovery certificates and they don’t even get accepted by VeriFLY , great finding out a day before my flight! No one answers your phone lines or emails , shocking service and a warning to others

[Brian B @BrianB400]

@RadissonRewards the worst reward platform ever.trying to convert my points over to be able to spend points from UK to USA hotels is deliberately complicated. You blame president Trump for having USA and Europe website but I can easily book hotels on IHG on the same platform.