@WesJohnsonVoice Hi Wes! We're sorry you're having trouble enjoying your subscription. Our Support Team is best equipped to help. Please reach out here: https://t.co/PU3ikDS7s3. If you're chatting with our AI assistant, you can ask to speak with a live support representative.
@Bake1792738 We appreciate your loyalty! π Episode 2 arrived last Tuesday, with Episode 3 coming next week. You can keep watching on your Standard plan! Premier is optional if you want to stream all episodes right away.
@LazerKittens73 Hi Sonja. Weβre sorry for the confusion and frustration. Upgrading to Premier is completely optional. Standard subscribers follow the regular release schedule, while Premier subscribers can watch select shows and seasons sooner. Learn more here: https://t.co/bx5BGTAS9c.
@bearshrugged Gerran Howell and Izuka Hoyle (DC Simon Evans and DS Alice Finch) were such a fantastic part of Season 1. While they didn't return for Season 2 due to scheduling conflicts, we'll certainly pass your thoughts along to the team!
@tempestlovestv Hi there! Weβre sorry the captions on McDonald & Dodds are leaving out words and cutting sentences short. We understand how frustrating that is. Please contact our Support Team at https://t.co/PU3ikDS7s3 so this can be reported.
@amarilis2007 Premier is optional and offers additional perks, including 4K streaming, downloads, and BBC Select. Standard members can still enjoy shows on their regular release schedule. The only content not included with Standard is BBC Select Documentaries.
@thaddeusmadatus It sounds like Ludwig has left you wanting another case to crack! We canβt blame you for going back to the beginning. Fingers crossed for more news to share down the road! π€
@JudyJ55 Hi there. We understand your frustration, especially with so many subscription costs to consider. We appreciate you sharing your thoughts on the two-tier plan. Your feedback matters to us, and weβll ensure it reaches our team.