Steven Brown

[Steven Brown @Brown4Steven]

@MarksElectrical I'm not cooking anything, because @MarksElectrical cancelled my oven installation yesterday without warning. 😠

[Rob Lee @RALee85]

This is a big deal and it is a significant factor in whether Ukraine will be able to retake terrain from Russia over the summer.

[Steven Brown @Brown4Steven]

@SamsungHelpUK I've been equally fobbed-off by both teams. Trade In team confirmed receipt of the device and that Samsung have been notified and have now gone dark. The Online Shop last told me it will be sorted eventually, the "teams" are busy..

[Steven Brown @Brown4Steven]

@SamsungHelpUK My Samsung S22 Ultra has been locked remotely by Samsung for 2 days now because you have not processed my Trade-In Phone, you received it over a week ago. I met all the terms and conditions of the promotion, what will it take to a unlock my phone? #SamsungTradeIn

[Steven Brown @Brown4Steven]

@Shyam_P_ @SamsungHelpUK My phone has now been locked down for 9 days now, still I've had nothing from the Online Shop Team, no reason, no expected resolution time. One of them told me that they were too busy with sales😡. Absolutely disgusted with the treatment from so called 'Samsung Customer Service'.

[Steven Brown @Brown4Steven]

@SamsungHelpUK Yes, I have contacted them and provided evidence of my completed trade-in. To summise the response, I have to wait 24-48 hours for the internal teams to investigate. No indication of when/how this will be resolved and my mobile remains locked down. Not great customer service

[Steven Brown @Brown4Steven]

@SamsungHelpUK Hi, No they can't! I've already contacted them. They confirmed receipt of the trade-in device (9 days ago), and that they have informed Samsung as such. The delay is according to MTR is with you.