@united couldn’t screw me up any worse if you scripted it. First level CSRs seem to be trained to #justsayno and to go away then hang up while waiting for a supervisor
@united
You should be better than this
Delay delay UA1839
so I miss my connection to SNA to get home after wife had an accident- supervisor while in Nashville says “ call us when you land in Denver and we’ll email hotel voucher” I land in Denver and they basically laugh at me
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@CTourtellotte@Jason I’m a fan of Caruso but on cnbc and LA radio yesterday he sounded like a bitter complainer. Not saying his points weren’t valid however yesterday wasn’t his day to shine. That said, his kids both losing their homes the night before should provide a hall pass
Heard a great quote on a podcast earlier today.
Being a SaaS CEO is like being in a knife fight, in a burning building, and being told you have cancer.
All of them could kill you. It just depends on how you manage each of them and when
Love this