Bruce Somers

Bruce Somers Jr is Commercial Director, Chief Storyteller at Sincbox Media (@sincbox) - a creative agency specializing in commercials & video content

[Bruce Somers @BruceSomersJr]

To other passengers: If AF does this to you, document everything. File DOT complaints. Contact aviation lawyers. Case C-10110190 | AF19 LAX-CDG Sept 9 | 102 emails Sep 10-Dec 16, 2025 This is unacceptable. (8/8)

[Bruce Somers @BruceSomersJr]

Escalated to @AirFranceFR executives Alexandre Boissy, Catherine Villar, and Anne Rigail. 72 hours for intervention before all regulatory/legal/public actions proceed without further notice. (7/8)

[Bruce Somers @BruceSomersJr]

40 years in media. I've documented every email, contradiction, false claim. Timeline ready for: - US DOT complaint ✅ FILED - French DGAC complaint - Aviation consumer lawyers - Full public disclosure (6/8)

[Bruce Somers @BruceSomersJr]

This isn't error. It's systematic obstruction to exhaust customers into abandoning valid claims. Montreal Convention Article 19 and EU261 exist specifically to prevent this abuse. (5/8)

[Bruce Somers @BruceSomersJr]

Over 102 emails @AirFranceFR has: - Rejected valid signature 2x (later admitted valid) - Requested same banking info 4+ times - Closed case 3+ times citing present docs as "missing" - Made false claims re: receipts (4/8)

[Bruce Somers @BruceSomersJr]

Latest: Gurjot Kaur claims my itemized merchant receipts showing line-by-line purchases (items, quantities, prices, merchant names, dates) are "payment confirmations" and "not acceptable." Provably false. Case C-10110190. (3/8)

[Bruce Somers @BruceSomersJr]

I provided EVERY document multiple times: ✅ Itemized receipts ✅ Verified signature ✅ Banking info (4+ times) ✅ Address (4+ times) ✅ Authorization letters Your team keeps closing my case for "missing documents" that are present. (2/8)

[Bruce Somers @BruceSomersJr]

@AirFranceFR @AirFranceUS 102 emails over 3 months for a $2,617 baggage claim. My bag was delayed 48hrs during my 60th birthday in Greece. The claim process has been worse than the incident itself. Thread 🧵 (1/8)

[Bruce Somers @BruceSomersJr]

Air France’s delay stole 48 hours from a once-in-a-lifetime trip (my 60th, another 60th, my daughter’s 30th, my 34th anniversary)…
and now they’re refusing reimbursement with contradictory excuses.
Passengers deserve better.
@airfrance — fix this now.

[Bruce Somers @BruceSomersJr]

I’ve spent hours on the phone, re-sending forms, re-uploading receipts, and jumping through hoops for a simple baggage delay claim.
Your own reps said my signature is valid—yet Customer Care keeps demanding it again.
This is obstruction, not customer service.
@airfrance do better

[Bruce Somers @BruceSomersJr]

@airfrance has put me through MONTHS of absurd runaround after losing my bag on a milestone family trip. I’ve uploaded every document multiple times, including a LOA + passport signatures they admittedmatch.
Now they’re closing my claim anyway.
This is bad-faith.
Case: C-10110190

[Bruce Somers @BruceSomersJr]

Anyone else have problems with @AirFranceKLM and getting reimbursed for lost baggage? I'm having worst experience with them. IF you need to fly AirFrance (which I recommend against) DO NOT CHECK YOUR LUGGAGE. This is the 2nd time they've failed to deliver my luggage.

[Bruce Somers @BruceSomersJr]

@AirFranceKLM I have a 40-year career in media. I'm prepared to pursue this through every consumer protection channel, regulatory body, and court available. Pay my claim or publicly explain why a valid LOA is being rejected twice on bogus grounds. Claim G85E5C | PNR AFVO5F (6/6) #AirFranceScam

[Bruce Somers @BruceSomersJr]

@AirFranceKLM Your repeated rejection of my claim based on "signature mismatch" is either deliberate fraud or astonishing incompetence. For the SECOND TIME, you've dismissed a legally valid authorization letter because my signature allegedly "doesn't match my passport." (1/6)

[Bruce Somers @BruceSomersJr]

@AirFranceKLM And NOW? You're inventing fraudulent reasons to deny my $2,617.85 claim. A fully executed LOA with confirmation number, flight details, and banking info isn't good enough? This is textbook claim denial: Reject, delay, frustrate, hope I give up. (5/6) #PassengerRights #AFFraud

[Bruce Somers @BruceSomersJr]

@AirFranceKLM I had to buy emergency wardrobe. I had to hire a driver to hunt down my bag at Kefalonia airport while my boat departed. Your staff lied about delivery times. You stole 48 hours of irreplaceable family memories. (4/6) #CustomerService #AirlineFailure

[Bruce Somers @BruceSomersJr]

@AirFranceKLM Let me refresh your memory: You lost my baggage on Flight AF19 (Sept 9, 2025), destroying my 60th birthday, my daughter's 30th birthday, AND my 34th wedding anniversary - a once-in-a-lifetime celebration ruined because I had NO CLOTHES for a week-long catamaran trip. (3/6)

[Bruce Somers @BruceSomersJr]

@AirFranceKLM This is absurd. Signatures are biometric identifiers with natural variation - they're not static images requiring pixel-perfect replication. Any first-year forensic document examiner knows this. My signature is authentic, and your rejection is willful obstruction. (2/6)

[Bruce Somers @BruceSomersJr]

In FLL, #JetBlue fly 2401 is 7 hours late. Finally boarding and there is one attendant bringing passengers down runway in wheelchairs one at a time and then fetching each wheelchair. And then assisting families. The point is why doesn’t JetBlue give this guy help? Ridiculous

[Bruce Somers @BruceSomersJr]

@ITAAirways I'm beyond angry and now just depressed. ITA is ruining what was going to be a beautiful vacation in Tuscany.

[Bruce Somers @BruceSomersJr]

What would you do? I BOUGHT 2 BIZ CLASS ROUND TRIP TICKETS TO ROME AND NOW MY RESERVATION DOESN’T HAVE MY TICKETS. @ITAAIRWAYS SAYS THEY CANNOT FIX IT BECAUSE THEY CANT GET AHOLD OF A SUPERVISOR. I AM FURIOUS! ##lawsuit ? FIX THIS!!!