ITA Airways

Welcome to the official #ITAAirways page, the leading Italian airline 🇮🇹. We are here to answer your questions

[ITA Airways @ITAAirways]

Hi, we checked your booking and we have confirmed that the Customer Center informed you that you would be contacted within 3 hours or, if you had not been contacted by then, that you should contact the Customer Center directly. We understand that waiting can be frustrating, and we kindly ask you to allow the indicated timeframe and follow the guidance you were given. If you have still not been contacted after that time, please reach out to the Customer Center. We remain at your disposal should you need any further assistance.

[ITA Airways @ITAAirways]

@annatrieste Ciao Anna, scrivici in privato😊 ti stiamo seguendo. Grazie

[ITA Airways @ITAAirways]

@shaunnads Hi, we're sorry to hear about your situation. If your case has already been taken over by our Customer Center, we kindly ask you to wait for their response. In the meantime, please keep us updated on any developments—we're here if you need anything else.

[ITA Airways @ITAAirways]

@rachel_baylis Hi, we are sorry for what happened, please share the booking code via DM so that we can carry out the necessary checks. Thank you.

[ITA Airways @ITAAirways]

A sudden desire for extra comfort? 💺 With our Onboard Upgrade, you can step up your flight experience even after you’ve boarded. Just ask our crew. ✈️

Un desiderio improvviso di extra comfort? 💺 Con l’Upgrade a bordo, puoi elevare la tua esperienza di volo anche dopo esserti accomodato. Ti basta chiedere alla nostra crew. ✈️

#ITAAirways

[ITA Airways @ITAAirways]

@Matthew32242952 Hi, as already communicated via DM, we confirm that you will receive feedback as soon as our Customer Relations Department has completed all the necessary checks. Thank you.

[ITA Airways @ITAAirways]

@SPM7901 Hi, we're sorry about what happened. Could you please send us the case reference number via DM so that we can look into it? Thank you.

[ITA Airways @ITAAirways]

The timeless charm of Venice, framed by the lightness of flight.
This is the moment when our plane approaches the marvellous lagoon city. ✈️ Gondolas not included, but the thrill certainly is. 😉
Captured by enrico_tosatto on IG.

Il fascino senza tempo di Venezia, incorniciato dalla leggerezza del volo.
Ecco il momento in cui il nostro aereo incontra la meravigliosa città lagunare. ✈️ Gondole non incluse, ma l'emozione sì. 😉
Video di @enrico_tosatto on IG.

#ITAAirways

[ITA Airways @ITAAirways]

@naza_ceron Ciao, potresti inviarci il numero del tuo biglietto via DM in modo da verificare? Grazie

[ITA Airways @ITAAirways]

In this video, the details make all the difference. And one by one, they help create the perfect harmony of our plane, ready for takeoff 🌍
A video by plane_beaveryyz on IG.

In questo video, i dettagli fanno la differenza. E uno a uno contribuiscono a creare l’armonia perfetta del nostro aereo pronto per decollare 🌍
Un video di plane_beaveryyz su IG.

#ITAAirways

[ITA Airways @ITAAirways]

@InfaFio Ci dispiace apprendere che la tua esperienza non sia stata positiva. Puoi scriverci in DM, condividendo qualche dettaglio in più: verificheremo con attenzione quanto segnalato.

[ITA Airways @ITAAirways]

@arianna_tronco Hi Arianna, we're sorry to hear about your experience. Could you please send us a private message with more details, including your booking reference, so we can look into this for you?
Thank you - Valentina

[ITA Airways @ITAAirways]

A shot that needs no introduction. The beauty of flight captured by ___Davideee___ on IG at the perfect moment. ✨✈️
#ITAAirways

[ITA Airways @ITAAirways]

@MT_CICERON9 Ciao ti abbiamo risposto in privato. Ti preghiamo di mantenere un atteggiamento consono ed educato. Siamo qui per assistervi. Grazie - Valentina

[ITA Airways @ITAAirways]

@Rahaff5xr Hi Rahaf, we are sorry for your bag. We have replied to you privately. Thank you

[ITA Airways @ITAAirways]

@kkomorn Hi, we've replied to you on Instagram. Please send us a private message with your PIR reference number so we can check your case. Thanks

[ITA Airways @ITAAirways]

Hi, we apologize for the delay in getting back to you. We have checked your booking and can confirm that the tickets were regularly used. We would also like to inform you that, as the ticket was issued by Air Canada, any changes to the booking would have needed to be managed directly with them. Unfortunately, in this case, we would not have been able to make any changes to your reservation.

[ITA Airways @ITAAirways]

@MsJCataldo hi, we replied via DM. Thank you

[ITA Airways @ITAAirways]

@itsmirabisa Hi, we are sorry for the inconvenience, could you please share your PIR number via DM in order to verify? Thank you

[ITA Airways @ITAAirways]

@lsaneverforgets Hi, could you please share via DM your PIR number in order to assist you? Thank you

[ITA Airways @ITAAirways]

Ciao Antonino, se hai acquistato una tariffa light, il posto è a pagamento a prescindere dallo status Senator.
Ci fornisci il codice di prenotazione in privato così da verificare?
Grazie.

https://t.co/VWAfZ63fi1
Prenotazione gratuita del posto
In qualità di Senator può prenotare gratuitamente un posto sui voli operati da Air Dolomiti, Austrian Airlines, Brussels Airlines, Discover Airlines, ITA Airways, Lufthansa, Lufthansa City e SWISS in tutte le classi di prenotazione (sono escluse le prenotazioni in Economy Basic ed Economy Light sui voli a corto raggio, le prenotazioni in Economy Light, Premium Economy Light e Business Light sui voli a lungo raggio e i prodotti Lufthansa Allegris Extra Long Bed, Business Class Suite e Suite Plus). Sui voli operati da Austrian Airlines, Brussels Airlines, Lufthansa e SWISS, anche le persone che la accompagnano usufruiranno della prenotazione del posto in anticipo gratuita, purché siano incluse nella sua stessa prenotazione e tenendo conto delle eccezioni sopra indicate.

[ITA Airways @ITAAirways]

@itsFortyFour Hi we are sorry for the inconvenience.
Can you send us by DM, your PIR number in order to verify?
Thank you.
Ginevra