@ITAAirways I urgently need help. 3 of us on the same reservation were incorrectly marked as no-shows after traveling together with the other 3 family members on our booking. Our case has been “escalated” for over 24 hours, but no decision has been made, we need to get home
@HawaiianAir Unbelievable, so disappointed. I’ll definitely think twice about booking again. Awful experience AGAIN today trying to figure out how to get him home, once again Pawning It off JetBlue. At least they are very helpful
@HawaiianAir I called your airline many times, they told me to call JetBlue to see if they could do anything, they couldn’t becasue I booked through Hawaiian, your customer service was awful, JB eventually helped me, and now that flight is Cx, he’s still stuck bc now there’s no more flights
Thanks a lot @HawaiianAir for being the ONLY airline that won’t allow me to change my 15 yo sons flight to Boston during a major snowstorm without charging me a price gouging fee!!! Trying to be proactive and make sure he is not stranded on his connecting @JetBlue flight