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[BT @bt_uk]

@Sassytrip88 I'm with you Tina, and we'd always want you to be able to enjoy your BT service.

You can text HELP to 61998, this will run some checks and tests on your line and is the first step in getting back up and running.

[BT @bt_uk]

@messalinahooper Hi Grace, we'd always want to make sure you were getting the most out of your BT service.

I appreciate you've spoken to the team before but they are the best ones to help, if you are unhappy with how things have gone you can ask them to open a complaint for you.

[BT @bt_uk]

@buxton081 You can also try the chat team, if they're available you'll see a Message Us button on our contact page 👇
https://t.co/5v1QQ84i9D

[BT @bt_uk]

@Dbeethekidd Hi Daniel. We certainly want you to be able to speak with the team. If the online chat are busy, our team on 0330 123 4150 are available until 8pm tonight.

[BT @bt_uk]

@Bubbler_Ranx Hi Lou. This does seem odd you cannot access the account. If you have tried deleting your cookies and cache, you will need to speak with the technical team on 0330 123 4150 to see what is happening. They are there until 8pm tonight or back tomorrow from 8am.

[BT @bt_uk]

@Smicer999 I'm surprised to hear that as we shouldn't be closing the complaint until it's agreed as resolved.

You can find our full complaints process, and all the ways to make a complaint, through our code of practice 👇
https://t.co/HdkzlOFPUG

[BT @bt_uk]

@TomChap Hi Tom, we would recommend to wait until after the final bill is produced and sorted. As it's been a few months I imagine this would have happened.

If you have had the final bill then feel free to go ahead and cancel the Direct Debit.

[BT @bt_uk]

@adam_nagib Hi Adam.
Our team can take a look to see if it is something they can support you with. Please give them a call on 0330 123 4150, and they'll take it from there.

[BT @bt_uk]

@harrisufc Hi Paul. We ceratinly want you to get everything sorted ASAP. You can check for any known issues online here https://t.co/gqud2yQZpH. If you do need a hand from there, the team are avaialble this weekend 8am until 8pm on 0330 123 4150.

[BT @bt_uk]

@mertisbrilliant Hi Mert, that does sound frustrating. If an engineer is booked for Monday they'll check everything over when they get there and work on getting you back online.

[BT @bt_uk]

@johnclark924 I'm not aware of any issues in that area John, the best thing to do is text HELP to 61998.

This will check your line for any issues and work on getting you back up and running, it'll also let you know the latest update if a fault has already been logged too.

[BT @bt_uk]

@Stever_wales Thanks for letting me know Steve, it's a real shame to hear they haven't been able to resolve your complaint.

If you are unhappy you can ask to escalate further, you can see our full complaints code of practice here 👇
https://t.co/HdkzlOFPUG

[BT @bt_uk]

@gavin277 I'm not aware of any issues in that area Gavin,

If you text HELP to 61998 then this will run some checks and tests on your line and will work on getting things back up and running.

[BT @bt_uk]

@simboman That is unusual, we'd either work on a resolution or let you know if we've done everything we can - we shouldn't just close a complaint without you agreeing to this.

You can see our full complaints code of practice here 👇
https://t.co/HdkzlOFPUG

[BT @bt_uk]

@BikerBerni I appreciate this will be frustrating, if you're already speaking to the team they will be the best people to help.

[BT @bt_uk]

@AnnBuscema Morning, we've lots of support for online >https://t.co/HERKAihxMg that can help you report any problems. You can also give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone.

[BT @bt_uk]

@MKPrice24 Hi Mitchell, that does sound frustrating and I know how important it is to keep connected.

You can text HELP to 61998, this will run some checks and tests on your line and look to get you back up and running.