Lionel Thabane

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre Still not feedback 6moths later

[Lionel Thabane @Buggy0717]

@supersonicfibre and @MTNza two months of no response to a query or ticket
Installation experience was bad now you after service
Sies yall are pathetic customer services

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre Good day
Today marks 6months of an open query not resolved

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre Thank you for nothing and it's now clear that you guys are the worst
5 months for a simple query and no response or resolution
Useless useless useless
But well I am just one customer out of....

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre Where is @supersonicfibre in all this?
They have not said a word
I am tired of always having to type
Can somebody me one call me and resolve my issue? If no one wants to assist let me know so I can cancel and move to someone that's cares

[MTN South Africa @MTNza]

@Buggy0717 @supersonicfibre Hi there, we are sorry to hear about your experience. Kindly communicate with us via direct message for further assistance. -ck

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre Even the escalation and complaints box no response
You a bunch of losers honestly and don't deserve the profits you make because after service is no service

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre Good day once again
Do you know my query is 4 months next week and still not resolved?
Every time a call centre is contacted always escalations are done but still nothing
I ask for managers or supervisors but seems like it a spaza shop
No one knows anything

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre this is where my query started
You see I am the fool here
4 months of no query resolution
During this time in November I was billed and can't even get my credit
Your service is pathetic I won't lie

[Lionel Thabane @Buggy0717]

My fibre line is active as I am told and billing active yet no fibre and installation
Cmon guys you can do better than that
Today I am home waiting for a technician but dololo and my time has been wasted waited for Cassper the ghost
Pathetic service I tell you @MTNza @FFFibre

[Lionel Thabane @Buggy0717]

@MTNza @supersonicfibre I am still not winning
No resolution

[MTN South Africa @MTNza]

@Buggy0717 @supersonicfibre Yello! It's not our culture or intention to provide substandard service to our subscribers. Please send us a message via the inbox or direct message to enable us to look into your concerns.

~ML

[Lionel Thabane @Buggy0717]

@FFFibre @MTNza Good day
I am defeated
2 weeks out of SLa

[Lionel Thabane @Buggy0717]

@FFFibre @MTNza Hello
You call

[Lionel Thabane @Buggy0717]

@FFFibre @MTNza Good day
Please call now

[Lionel Thabane @Buggy0717]

@MTNza @FFFibre Good day
My query is on twitter and I won’t repeat myself
I have been on this since last week and only today you are asking me?????
I will Dm
I got my invoice today yet still no fibre

[Lionel Thabane @Buggy0717]

@FFFibre @MTNza Good day
No call
No internet
Still struggling
Even worked from home yesterday so that it can sorted but dololo

[Lionel Thabane @Buggy0717]

@FrogfootSupport @MTNza @FFFibre Good day
Still not network

[Lionel Thabane @Buggy0717]

@FrogfootSupport @MTNza @FFFibre Good day
Still no connectivity

[Lionel Thabane @Buggy0717]

@FrogfootSupport @MTNza @FFFibre All I received was a router that’s all
If you send a technician I am sure this would be resolved don’t you think
This back and fourth tennis game is really irritating
You out of SLA by 6days and counting and still responding to me on X??? Introspect

[Lionel Thabane @Buggy0717]

Good day

Yet another day with no feedback…is this what I signed for?????
Don’t you get tired of apologising @MTNza @FFFibre

[Frogfoot Customer Service @FrogfootSupport]

@Buggy0717 @MTNza @FFFibre Hi, Lionel.

We truly apologize for any inconvenience caused.

Please rest assured that we have followed up with our provisioning team for urgent assistance.

We will revert to you as soon as possible.

Thank you for your continued patience and cooperation.

[Lionel Thabane @Buggy0717]

@FrogfootSupport @MTNza @FFFibre Good day @FFFibre @FrogfootSupport @MTNza
Which Frogfoot fibre box as I have never had a technician come here
A call was logged last Friday and I was told that a technician would come on Saturday between 10 and 12
Am I now a technician that I have to do this myself?