Stephen Gerhard

Senior Firmware Apps Engineer
@Ledger Embedded Systems 🖥️| Cybersecurity 🧠| Turning code into power & protection 💻🔥

[Stephen Gerhard @BusinessTalen]

Hi @Zbern411👋Ledger support here. Have you been able to claim? If no, kindly follow back and send a DM and I’ll help you fix the issue you’re having with your ledger so you can be able to claim. It should be a minor issue

[ZB 👁️ @Zbern411]

@elmonx_official My ledger was not working so I was unable to claim. Womp womp.

[Stephen Gerhard @BusinessTalen]

Hi @Sats_Whale👋Ledger support here. Are you having any issues with your ledger wallet? You need any help?
If yes kindly follow back and send a direct message and we’ll help you get it sorted.

[Daniel @Sats_Whale]

@secondfiapp @YoroiWallet Hi, why I failed to find assets on btc mainnet using hardware wallet Ledger?

[Stephen Gerhard @BusinessTalen]

Kindly follow back and send me a DM and I’ll personally get it sorted out for you.

[FifthFantastic @DucatelRomain03]

@solana @Backpack @sunrisedefi Will it be possible to withdraw this SpaceX token to a wallet of our choice or to a Ledger hardware wallet? Or will Backpack keep everything in custody privately?

[Stephen Gerhard @BusinessTalen]

Hi @DucatelRomain03👋Ledger support here. Yes, you can definitely withdraw the SpaceX token directly to your Ledger hardware wallet — no custody issues with Backpack at all. I can walk you through exactly how to do the withdrawal step by step so it ends up safe on your Ledger.

[FifthFantastic @DucatelRomain03]

@solana @Backpack @sunrisedefi Will it be possible to withdraw this SpaceX token to a wallet of our choice or to a Ledger hardware wallet? Or will Backpack keep everything in custody privately?

[Stephen Gerhard @BusinessTalen]

I can definitely help you get that connection sorted so you can install the XRP app and get back to your funds. Follow back and send me a DM and I'll give you the step-by-step to get your Ledger connecting to your computer again. Were here to help.

[SpaceCadet🪐 @OfficialSadious]

@MoonJay589 @XRPBags I already put the keys in dawg. The XRP app on the ledger is not there.
Which I have to redownload into the ledger but it’s not connecting. It just says connect ledger to computer or whatever

[Stephen Gerhard @BusinessTalen]

Hi @OfficialSadious👋Ledger support here. Sorry to hear about the trouble you’re experiencing with your ledger connection. That's a super common issue, and honestly, it's almost always something simple on the connection side.

[SpaceCadet🪐 @OfficialSadious]

@MoonJay589 @XRPBags I already put the keys in dawg. The XRP app on the ledger is not there.
Which I have to redownload into the ledger but it’s not connecting. It just says connect ledger to computer or whatever

[Stephen Gerhard @BusinessTalen]

— definitely help you get it removed so things run smoothly again.
Kindly follow back and send me a DM and I'll walk you through everything you need to do on your end.

[Stephen Gerhard @BusinessTalen]

Hi @HctorToloza👋Ledger support here. We’re really sorry you're dealing with that. I totally get how frustrating it is when your Ledger is already connected and recognized, but the interface still keeps asking you to select it. That extra step shouldn't be popping up, and I can —

[Stephen Gerhard @BusinessTalen]

Follow back and send a DM with your device model, firmware version, and any error message you're seeing and I will guide you through the setup process and help get your wallet connected as quickly as possible.

[PathfinderXBT @pathfinderxbt]

@SlushWallet Right now I can't connect my new ledger with Slush. Could you please add support for the new Ledger Nano 5th Gen in a future update? It would be greatly appreciated. Thanks.

[Stephen Gerhard @BusinessTalen]

Hi @pathfinderxbt👋Ledger support here. We'd be happy to help you connect your new Ledger device with Slush. The Ledger Nano 5th Gen is supported, and in most cases connection issues can be resolved with a few troubleshooting steps.

[PathfinderXBT @pathfinderxbt]

@SlushWallet Right now I can't connect my new ledger with Slush. Could you please add support for the new Ledger Nano 5th Gen in a future update? It would be greatly appreciated. Thanks.

[Stephen Gerhard @BusinessTalen]

It’s must be a synchronization error on your device firmware, to fix this all you need to do is to manually synchronize your wallet device. Kindly follow back and send me a direct message regarding this issue you’re having and I’ll help you get it fixed.

[raghavagarwal.eth @InvestingResea]

@Ledger @Ledger_Support What's this behaviour? Bought Nano X Black on Black NFT to redeem for Nano X but can't due to site error. Support said share wallet addr w/ NFT & they'd help in 24h, but >24h w/ no reply. Shall I Sell NFT if can't redeem?

[Stephen Gerhard @BusinessTalen]

Hi @InvestingResea👋Ledger support here. We’re really sorry to hear about your experience, and we understand how concerning this is. We completely understand how frustrating this must be, and this is certainly not the experience we want for our users.

[raghavagarwal.eth @InvestingResea]

@Ledger @Ledger_Support What's this behaviour? Bought Nano X Black on Black NFT to redeem for Nano X but can't due to site error. Support said share wallet addr w/ NFT & they'd help in 24h, but >24h w/ no reply. Shall I Sell NFT if can't redeem?

[Ledger @Ledger]

Security tip 101.

Keep your Secret Recovery Phrase safe and stay free from compromise.

We know you got this 🔐

[Ledger @Ledger]

Us ever since Ledger Wallet 4.0 dropped.

[Ledger @Ledger]

me knowing i've secured my wealth with Ledger

(it's 0.000045 btc)

[Ledger @Ledger]

Ledger N3XT headed up to Cambridge for a two-day residency with @camblockchains.

A fireside chat on digital private property and Proof of Humanity with a packed room, followed by a formal dinner at the iconic Cambridge Union. Professors, researchers, students, and the Ledger team all around the same table.

The future of true digital ownership is bright, and it starts on campus 🔐

[Ledger @Ledger]

Stake TON directly from your vesting contracts: now live in the Ledger Wallet™ app via @P2Pvalidator.

No need to unlock or move tokens first. Earn staking rewards while your vesting schedule stays intact, secured by your Ledger signer with keys staying offline the entire time.

True digital ownership. Free from compromise 🔐

[Ledger @Ledger]

Cash-to-Stablecoin now supports @BASE.

This is just one more step in making crypto onboarded convenient for everyone.

Stack stablecoins in Ledger Wallet quickly and easily via BASE. Powered by @Noah_HQ

[Ledger @Ledger]

This is your reminder that @VeloraDEX has joined the list of native swap providers in Ledger Wallet, giving you access to smart routing and optimal prices directly within your Swap flow

Execute complex trades with the security of your Ledger signer.

Free from compromise 🔐

[Ledger @Ledger]

yes, we really are gonna call you out like that