Loaay Ahmed

Talk to me about strategic thinking, customer experience, service design, entrepreneurship, bread baking, martial arts, culture, art, and giving back.

[Loaay Ahmed @BusinessTherapy]

CX problems are often
EX problems in disguise.

#CustomerExperience #EmployeeExperience #CX #EX
#DesignThinking #StrategicPlanning

[Loaay Ahmed @BusinessTherapy]

Away from clients’ work, I’m exploring the notion of #happiness as a human #experience and how to address designing both sides of the coin, #pleasure and #virtue. It was a nice surprise to be reminded of #Aristotle’s perspective in my latest issue of NewPhilosopher @TheNewPhil.

[Loaay Ahmed @BusinessTherapy]

#applied #knowledge #practice #power

[Loaay Ahmed @BusinessTherapy]

Knowledge is NOT power.
Applied knowledge is.

[Loaay Ahmed @BusinessTherapy]

@SirKenRobinson God bless this man’s soul. @SirKenRobinson thoughts and approaches to regenerative living was a gift to us all. I miss his speeches. #RegenerativeDesign #Education

[Loaay Ahmed @BusinessTherapy]

@ElliceParkinson @phdhardtalk @PhDVoice From the submission date count the days to today. Drop 25% for days off, emergencies & interruptions. Take 10% for editing & fine tuning. The rest is actual days you have to finish. Do 3x50-min sessions with 10-min walks in between. Increase sessions as needed. All the best.

[Loaay Ahmed @BusinessTherapy]

Self-checkout machines at supermarkets don’t tell me:
“Have a great evening”,
“Nice shirt!” or
“Is it still bucketing?…Stay safe”
And even if the machines were programmed to do so, it’s not authentic. Human interactions are priceless.
#CX #Supermarkets #SelfCheckout

[Loaay Ahmed @BusinessTherapy]

Learning without practice doesn’t transfer automatically into experience. They’re not the same. And learning alone definitely doesn’t qualify “theorists” to teach, train, coach or mentor others. #Practice #BusinessTherapy #ExperienceMatters #Training #Coaching #Mentoring

[Loaay Ahmed @BusinessTherapy]

Knowledge is not a substitute for Experience. You need both.
#LearnAndApply #GainExperience

[Loaay Ahmed @BusinessTherapy]

Addressing design complications without understanding the underlying complexity leads to more complications.

Eliminating complexity may lead to oversimplification, which could increase complications.

#DesignThinking #ServiceDesign

[Loaay Ahmed @BusinessTherapy]

If that’s not a sign to redesign the system, I don’t know what is. #SystemDesign #SocialInnovation https://t.co/YiX8hzki9j

[Mark Catchlove @markcatchlove]

Look at this amazing line up of speakers - and there's me as well! https://t.co/jYjqGHt1up

[Mark Catchlove @markcatchlove]

A real live in-person event being held in London in December https://t.co/Mn0HHRbgb7

[Loaay Ahmed @BusinessTherapy]

Dig a bit deeper on the topic with this 1 min. read https://t.co/KPh8wEkwBG

[Loaay Ahmed @BusinessTherapy]

Problem finding is far more critical than problem solving. Why? Because if your team is not good at identifying the right problems they will most likely be solving the wrong ones.
#Innovation #BusinessCoach

[Loaay Ahmed @BusinessTherapy]

I just backed Beauty Hunting: A Photobook by Antonina Mamzenko @amamzenko on @Kickstarter
https://t.co/OrDIblMejP. A book from such a talented experienced photographer will bring all the beauty she hunted right to your coffee table. Back it up now.

[Loaay Ahmed @BusinessTherapy]

While others are busy chasing and buying certifications,
stay focused on defining and solving challenges for your teams and your clients’ and making a significant contribution.

#BusinessCoach #MakeADifference #GetReal

[Loaay Ahmed @BusinessTherapy]

Luxury is an emotional illusion.

#luxury #cx #designphilosophy #servicedesign

[Loaay Ahmed @BusinessTherapy]

You don’t become a #BusinessConsultant by #reading a lot and #watching videos on #YouTube. You have to actually learn (theoretically and from deep working #experience), become really good, add #value, then you can help others through consultations. #EarnIt #SayNoToBadConsultants

[Loaay Ahmed @BusinessTherapy]

It’s not information overload;
it’s junk overload.

#thinkbeforeyouwrite #learnbeforeyouthink
#contentmarketing #contentcreation #businesscoach