@baxisupport@baxiboilers How long is it going to take to speak to you guys? I’ve now been on hold for 1hr 30mins and DM details about 20 mins ago and still haven’t heard anything?
@baxiboilers Carbon Monoxide alarm went off last night so called GasSafe who came and turned it off. Now Ive been on hold to you for almost an hour trying to arrange an engineer visit but no answer. Can someone call me please? My son and I have no heating and no hot water!
@BTCare I will also under #GDPR regulations request a copy of all information stored and who has access to this. Inclusive of all notes taken from your colleagues as I’ve completely lost faith that you hold anything securely. Especially after removing... @ICOnews again...
Appalling service from @bt_uk trying to offer my wife (who isn’t named on my account) £40 to close MY complaint! Isn’t that a breach of #GDPR? @ICOnews
@BTCare Gladly, I’ve also been told a small (discount) has been applied for lack of service while my line was fixed after an engineer disconnected us. However, I wasn’t told this is applied to next months bill, which we don’t plan on staying for... can you explain what happens now?
@BTCare Hi Paula, I would love to. However, due to the poor service we’ve received we haven’t ever been provided with this. We’ve had over 10 phone calls and not one member of staff has even mentioned a reference number. I can’t say I’m surprised.
@BTCare My wife was told “I can close this complaint now if you accept £40. If you don’t accept it, I’ll put a note on the account to say you’ve refused compensation”. So basically your staff tried to bully her into accepting something on my behalf, despite her not being on the account
@BTCare Today we were told they couldn’t speak to either of us about the complaint unless we were using the landline to talk to them. Despite several staff members previously discussing the complaint with both my wife and I on our mobiles 🤔