Contact Center Pipeline

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[Contact Center Pipeline @CCPipeline]

What an issue! We cover the full range of contact center topics this month. Everything from CX, skills, FCR, uniquely serving Canadian and Latin American customers, spreadsheets, automation, compliance, the FCC…and there is more. Enjoy the June issue. https://t.co/mMOTx6tHG8

[Contact Center Pipeline @CCPipeline]

Our May issue explores two challenges facing leaders today: strengthening security and #compliance, and attracting and retaining top talent in a competitive market. Enjoy the issue! https://t.co/cdUf9u0402 #customerexperience #callcenter

[Contact Center Pipeline @CCPipeline]

Welcome to our April issue. I encourage you to reflect on how these ideas apply within your own organization. The path forward may not be one-size-fits-all, but the opportunity to innovate has never been greater. https://t.co/mMOTx6tHG8 https://t.co/EMZ3o21fD0

[Contact Center Pipeline @CCPipeline]

I love seeing some of my “old favorite” topics in our March Issue, such as #metrics, writing, #agentexperiences, #retention, and turnover. I also love seeing topics that foster inclusion, such as neurodiversity, language accents, and accessibility. Enjoy! https://t.co/cdUf9u0402

[Contact Center Pipeline @CCPipeline]

Welcome to the new issue of @CCPipeline. I love this month’s issue as it embraces so many of the changes we have seen in the past few years: #agenticAI journey, #metrics, coaching, performance, transformation, optimization, voice AI and more. Enjoy. https://t.co/mMOTx6tHG8

[Contact Center Pipeline @CCPipeline]

Welcome to the Jan issue. One of my favorite articles of the year is our CCP Advisory Board “Moving Forward” article, which offers predictions on #AI, staffing, #CX, customer safety, legislative impacts on our centers, and more. https://t.co/mMOTx6tHG8

[Contact Center Pipeline @CCPipeline]

'TIS THE SEASON for reflection. @CCPipeline had a very good 2025. I am proud of the hard work of our staff and writers. Also, I thank our sponsors who support us. Finally, I thank our readers for your loyalty and support. Enjoy our December issue. https://t.co/EkdE5yi2oq

[Contact Center Pipeline @CCPipeline]

Welcome to our Nov issue. The Feature includes @Verint, @NICELtd, @Qualtrics, and @CallMiner
discussing #cctrs balancing the high wire act for exceptional #CX. Our Special Report from
@jgoodman888 looks at how our #IVR experiences can translate to #AI. https://t.co/cdUf9u0BPA

[Contact Center Pipeline @CCPipeline]

Our October issue of CCP is now available. Many topics are covered this month, including proactive use of data, #WFM, outsourcing, #AI, data management, technology and leadership. https://t.co/cdUf9u0BPA #cctr #cx #contactcenter #customerservice #customerexperience

[Contact Center Pipeline @CCPipeline]

Our September issue is now available. Some of the best industry voices and contact center issues are featured this month. Check out their insights on leadership, coaching, #WFM, customer engagement, #AI, automation, multichannels, and so much more. https://t.co/1zSC1S6zrQ

[Contact Center Pipeline @CCPipeline]

Improving Healthcare Contact Center Outcomes - By Brendan Read; Q&A with Grant Knaggs https://t.co/T0IlTC6Z1T

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

[Contact Center Pipeline @CCPipeline]

Gamification or Gimmick? By Shane Devitt @CCPROConsulting
https://t.co/8UwrNlKZSY

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #gamification

[Contact Center Pipeline @CCPipeline]

Why Inclusive Hiring = Success - By David Sudolsky https://t.co/rIwEFlVkZR

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #dei

[Contact Center Pipeline @CCPipeline]

Making the Most of Idle Time - By Jennifer Lee @Intradiem https://t.co/0hNJn5AGX4

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

[Contact Center Pipeline @CCPipeline]

Using AI to Create Super Agents - By Rob McDougall @Upstream_Works https://t.co/BIHCKQkQ78

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai

[Contact Center Pipeline @CCPipeline]

Rethinking Training and Coaching - By Brendan Read; Q&A With Laura Sikorski https://t.co/ZqWcc4HSzA

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai

[Contact Center Pipeline @CCPipeline]

How to Defend Training in Turbulent Times - By @mikeaoki https://t.co/HIaevxOFLk

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

[Contact Center Pipeline @CCPipeline]

Our new issue of @ccpipeline is out! Articles include a Case Study—CaduceusHealth, research on AI-powered interaction analytics, digital-first customer expectations, culture, training, gamification, coaching, idle time, cohort-based learning, and hiring. https://t.co/mMOTx6tHG8

[Contact Center Pipeline @CCPipeline]

Head over to the blog to check out The Top 5 Blog Posts in July! https://t.co/6SovIqrWZp

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

[Contact Center Pipeline @CCPipeline]

Strategies for Managing Remote Call Center Teams – Part 2 - By Mark Pereira https://t.co/p03w7VXZtO

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #WFH #HybridWork #RemoteWork