Customer Relations

This is CDW Customer Relations. Here for our customers in every way possible.
We are available from 7am-5pm (central)

[Customer Relations @CDWCares]

@ggraham412 Hello Gregory,

I am sorry to hear about this! Can you please send us a private message, so we can provide you with the correct information? https://t.co/Zy08akJUoJ

[Customer Relations @CDWCares]

@iotashan @CDWCorp Good Morning Shannon,

I am sorry to see that you were unable to get help through the chat. Please send us a direct message and I will assist you.

Best Regards,
CDW

[Customer Relations @CDWCares]

@OlingerDavid Good Morning,

I apologize that you have not received a response from your Account Manager. Please direct message us your customer number or full name, email and phone number. I will look up your account to assist you.

Kind Regards,
CDW Customer Care https://t.co/Zy08akJUoJ

[Customer Relations @CDWCares]

@dakotathekat Hello Dakota,

Thank you for contacting CDW Customer Relations. Please call us directly at 800.800.4239 opt. 2 and we will be able to connect you to the correct team.

Kind Regards,
CDW Customer Care

[Customer Relations @CDWCares]

@BrianMullen Hello Brian, Please send us a direct message if we can assist. Thank you.

[Customer Relations @CDWCares]

@djian_f Good Afternoon Ian,
Thank you for your reply. I apologize, it does get confusing. If you see under 2 day shipping method, it states that this is shipped by a CDW Partner. That just means that we do not have the part in stock at our locations. Please turn on direct messaging.

[Customer Relations @CDWCares]

@djian_f Hello Ian, I am sorry that the experience you received was not a positive one. Please send us a direct message with your order information so I can have the correct Sales Representative to reach out. Thank you.

[Customer Relations @CDWCares]

@djian_f Good Afternoon Ian,
Thank you for your response. Please note, without us being able to direct message you, you will want to reach out to our sales team. I do apologize for any inconvenience this may be causing you.
Thank you!
CDW Care Team

[Customer Relations @CDWCares]

@djian_f Thank you for reaching out Ian! I apologize that you have not received a response. Please call in and speak with our Customer Relations team at 800.800.4239, Option 2. Anyone that answers, should be able to provide you with an update on your order.
Thank you again!
CDW Care Team

[Customer Relations @CDWCares]

@NoHandout4U @CDWCorp Hello Tony, I sent you a direct message regarding your order.

[Customer Relations @CDWCares]

@Vernal0 Hello Vernal, thank you for reaching out to CDW. Please try the following international link to get connected with CDW. https://t.co/4nO88qffBt

[Customer Relations @CDWCares]

@Shawn_Lomas @CDWCorp Hello Shawn, I am sorry that your experience has not been positive. If there is a particular order or incident, please send us a direct message and we can assist you further.

[Customer Relations @CDWCares]

@alexchasse14 @Newegg @BestBuy Hello, Alex. We apologize for your frustration. Although web orders can be placed 24/7, our sales team reviews and releases web them manually. Our site did not reflect accurate availability when the order was placed and a backorder date populated when it was released.

[Customer Relations @CDWCares]

@nauqeaS @CDWCorp Thank you for reaching out to CDW. The RTX 3080 graphics card is under an extended backorder and we do not have an expected ship date at this time. I understand this is not the answer you were hoping for and I apologize that we do not have better news for you. Thank you.

[Customer Relations @CDWCares]

@marksweiss @CDWCorp Hello, Mark. Thank you for bringing this error to our attention. We apologize for your frustration and we will notify the appropriate team for resolution. If you continue to received unwanted promotional emails, please send us an email at [email protected] for help!

[Customer Relations @CDWCares]

@TehSneakyz @AznSensation27 @CDWCorp Hello, I apologize for any inconvenience you experienced with CDW. Please send us a direct message with your order information and we can look into this for you. Thank you.

[Customer Relations @CDWCares]

@leeder290 @frankortmann @CDWCorp Hello Mark, thank you for bringing this to our attention. I apologize for the issue you are having with the CDW website. I have checked our website and it seems to be working now. Thank you.

[Customer Relations @CDWCares]

@phillyceltic @CDWCorp Hello Derek, thank you for bringing this to our attention. I apologize for the issue you are having with the CDW website. I have checked our website and it seems to be working now. Thank you.

[Customer Relations @CDWCares]

@umphreak85 @CDWCorp Hi Andy. For an update on the order status please contact our Customer Relations Team at 800-800-4239 and select option 2. Our hours of operation are Monday-Friday, 7 am-7pm CT. Thank you for choosing CDW.