@united 2) were not in fact rebooked on Swiss air as we were promised. After being a frequent flyer with United for years, this is all so disappointing. Will be writing letters to the ceo and all board members of United.
@united, incredibly frustrated by my family’s experience in the last 48 hours. Originally booked on United from Huntsville to Zurich via Dulles. Due to United maintenance issues on the first flight (HSV to IAD), my family missed the flight to Zurich, but were told by (thread)
even though it was entirely United’s fault that we 1) missed our original flight and 2) were not in fact rebooked on Swiss air as we were promised. After being a frequent flyer with United for years, this is all so disappointing. Will be writing letters to the ceo and board