Clive

IT Systems Administrator at Version 1, all opinions & views are my own.

[Clive @CSH0974]

@OctopusEnergy I see so many comments about how great your customer service is, yet I'm a new customer with you for 6 months & raised a query on 15 Dec 24 about billing issues. Your team tell me they'll get back to me but never do without being chased... what gives?

[Clive @CSH0974]

@AmazonHelp when did it become acceptable for your delivery drivers to just place packages by a door, take photo & go without knocking door or ringing a doorbell? Have called to advise of this multiple times now only difference being this time I have it on a video doorbell!!

[Clive @CSH0974]

@MSFT365Status any issues with Viva Engage. We're seeing 'Conversations aren't loading right now' messages across all communities?

[Clive @CSH0974]

@OctopusEnergy @OctopusEnergy Thanks to your amazing team here on X my issue was resolved in less than 24 hours of venting my frustration.

The 3 Social Representatives took ownership of the issue raised & worked together to get everything resolved. Kudos to them & I'm extremely grateful.

[Clive @CSH0974]

@OctopusEnergy I see so many comments about how great your customer service is, yet I'm a new customer with you for 6 months & raised a query on 15 Dec 24 about billing issues. Your team tell me they'll get back to me but never do without being chased... what gives?

[Clive @CSH0974]

@OctopusEnergy Then add fact you can read my meter but have since said it not providing you correct reading now, but done nothing with proof sent around meters readings etc.

Hopefully someone in Octopus can help here!!

[Clive @CSH0974]

@OctopusEnergy Just for clarity since being with you you've charged me for gas, refunded it, stopped charging me & also refunded me more than I would have paid you in time with you!! Shocking accounting & not even prepared to discuss with me as cannot talk to someone in accounting!!

[Clive @CSH0974]

@TheCloudPirate Don't have same thing on my Android 14 beta but try the below in settings

Could be not showing for me as had Samsung Good Lock installed so already customised.

[Clive @CSH0974]

@Shadow_Official So X, where you advertise your services, you won't respond to or actually post you've been breached & lost users personal details!! Not exactly transparent!!! 😡

[Clive @CSH0974]

@Shadow_Official following your data breach are you going to be offering those affected compensation? As a minimum a 2 year subscription to an ID fraud service as data lost poses a high risk for this to occur!!

[Clive @CSH0974]

@WWFHasbroBook @Shadow_Official https://t.co/1YO9KeADdm

[Clive @CSH0974]

@WWFHasbroBook @Shadow_Official UK based also but suspect it comes under GDPR & think they will have to report to ICO also.

[Clive @CSH0974]

@WWFHasbroBook @Shadow_Official Is appalling if they don't. Logged in last night to delete my account (not used in over a year & thought had requested deletion) & they won't even allow me to delete it. Also raises question of why they had all this info open to internal personnel also.

[Clive @CSH0974]

@troyhunt Just looked on Shadow's website & no mention of any breach at all. You'd have thought some transparency would be required here as how companies react to this stuff is telling of what they think of their customers!!

[Clive @CSH0974]

@troyhunt Is great to know that no "Sensitive" data breached... forgetting that all the info leaked could result in ID Theft!!!

[Clive @CSH0974]

@UKMathsTrust 👍

[Clive @CSH0974]

@SamsungHelpUK Done & tried ... won't tell me anything bar order cancelled due to not meeting T&C's so going round in circles now

[Clive @CSH0974]

@SamsungHelpUK Hi all, do you know any way I can escalate an issue with the shop or advise of complaints procedure? Once again trying to pre order & finding that Samsung Shop just cancel order & hiding behind security as a reason. Is now tiresome & frustrating!!

[Clive @CSH0974]

@SamsungHelpUK Is also not finance as been told that clear & not an issue, but had previously tried without finance & same experience.

I've been a Samsung user for years now, buying direct several times over past few years, but this likely to push me in other directions now unless resolved.

[Clive @CSH0974]

@SamsungHelpUK Hence my request for an email for complaints as no one telling me anything or how I challenge this to get the bar cleared.

Also as this affecting my wife Samsung are stopping her procuring anything although she has never used the site... not sure how that can be justified!!

[Clive @CSH0974]

@SamsungHelpUK I have, similar to last time & tried 3 differing account cards also. Also the funds were held pending on all 3 until order cancelled, hence my belief this is not an account issue but something related to my address at present as my wife also cannot order & has never used before!