South Coast Commuter

Just your average public transport user who gets frustrated by poor performance, bad customer service & extortionate prices! Will celebrate good service as well

[South Coast Commuter @CS_Hants]

@virginmedia @customerchamp1 @virginmedia customer service is non existent, and I intend to leave @O2 as soon as I can. It’s about time @Ofcom investigated them.

[South Coast Commuter @CS_Hants]

Hey @British_Airways On BA363 to LHR and someone seems to have forgotten the tables in business class. With fewer than 30 mins in the lounge despite being first to check in remind me why I paid to upgrade!

Missing the antimacassars too!

To Fly To Serve 🤔 🤷🏻‍♂️

[South Coast Commuter @CS_Hants]

@virginmedia I did. They were of little assistance, never able to provide an accurate update and little benefit when outages occurred so often. Was then advised I could leave free of charge during my last 2 months (which I have) and yet you still charged me. You are an abysmal company 🤬

[South Coast Commuter @CS_Hants]

So then @virginmedia, having escaped your contract after 18 months of poor service when will someone come to my house to remove the large ugly brown box that was fixed to my outside wall (bearing in mind it was installed without a booking or any notice at the contract start)?

[South Coast Commuter @CS_Hants]

@virginmedia When taking out the contract you agreed to provide me with broadband and TV services but failed to deliver on numerous occasions!

[South Coast Commuter @CS_Hants]

@RobSwain76580 @virginmedia Oh, I fully intend to, looking forward to it! 😊

[South Coast Commuter @CS_Hants]

@virginmedia But without an appointment?
Perhaps I should rescind such wayleave then?
If only you were so tenacious about providing said services!

[South Coast Commuter @CS_Hants]

@virginmedia May I remove it then? It’s ugly, VM never mentioned I would need it when you sold me the service and you didn’t get my permission to stick it on my house! Will happily send it back to you! Have no intention of ever using @virginmedia ever again!

[South Coast Commuter @CS_Hants]

@swtrains_watch @SW_Help Thank you Jeremy for raising these points, it’s very useful to see their responses and indeed counter them. I think the last point about leadership is really valid. I can’t remember the last time I saw someone from management visible on the concourse/platform during disruption.

[South Coast Commuter @CS_Hants]

I thought UK trains were bad but sacre bleu! @SNCFVoyageurs trains are worse. 🇫🇷 TER trains from Lyon to Avignon are short, rammed and totally inadequate for the passenger and luggage demand. Done this journey a few times now and always the same.

[South Coast Commuter @CS_Hants]

@SteveWhiteRail @Captain_Deltic Awesome. Goes to show why separating train and track operators at privitisation was a crazy idea.

[South Coast Commuter @CS_Hants]

@TodaysRailways @AlexHynes @EastMidRailway Looks very good, green shoots of hope that things may improve?

[South Coast Commuter @CS_Hants]

@Clinnick1 @Captain_Deltic @EastMidRailway Superb! Now can @SW_Help do the same with the cl450s that they use on long distance fast services from WAT to the coast. In BR days these were classed as InterCity, now very often use uncomfortable 3+2 seating units.

@swtrains_watch

[South Coast Commuter @CS_Hants]

@TLRailUK Well, we’re crawling along and becoming increasingly later so I wouldn’t get out the bunting just yet 😂, but yes please do pass along so she gets a chuck up from her boss, thanks.

[South Coast Commuter @CS_Hants]

Great updates from the driver of 0746 LBG-CBG @TLRailUK during disruption around Hitchin. Glad to see (well, hear) proper customer engagement, she’s doing a great job! Thank you.

[South Coast Commuter @CS_Hants]

@SW_Help Thank you. Yes, it was the 0617 WIN to WAT due 0726

[South Coast Commuter @CS_Hants]

8 minutes late into Waterloo and no announcement, apology or explanation from the guard. Didn’t see the guard walk through for my 1.25 hr journey. So @SW_Help what exactly do these employees do?

GBR: Putting the customer first eh @Heidi_Labour?

[South Coast Commuter @CS_Hants]

@LukePollard Delighted to be travelling by nationalised @GNRailUK today (oh no, wait, my train is cancelled!) @Heidi_Labour

[South Coast Commuter @CS_Hants]

@oaktowers @Heidi_Labour @SW_Help That is a fair point tbh, although SWR’s ability to manage disruption seems questionable at times. That said, I thought the management teams had combined?

It’s all still too fragmented and confusing.