The Customer Success Newsletter

Improve your Customer Success skill set and knowledge with actionable best practices, industry trends, and peer-to-peer advice👇👇 👍

[The Customer Success Newsletter @CS_Newsletter]

🚨Important announcement🚨 https://t.co/yJ6sADBV7i will be paused for now. Don't worry, we're not leaving the Customer Success community! Follow us at @vitally_io for high-quality content on all things Customer Success 🙌

[The Customer Success Newsletter @CS_Newsletter]

This week in the @CS_Newsletter.. 🤑

🙌 10 CSM Upselling Strategies ➡️ @_cscollective
📧 Upselling Email Template ➡️ @vitally_io
🤷‍♀️ Cross-Selling vs. Upselling ➡️ @AirgramIO
📓 CS Guide to Upselling ➡️ @SmartKarrot
✨ & more!

Read & Sub👇https://t.co/vyDRnBhsje

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter.. 👏
🤝 SaaS Renewal Strategies ➡️ @JasperHanLingyi
📕 CS Renewal Playbook ➡️ @teamuserpilot
7️⃣ Steps to Achieve Successful Renewals➡️@SalesHacker
👩‍💼 Managing the Renewal Process➡️@clientsuccess
✨ & more!

Read & Sub: https://t.co/vLa18mSjEG

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter.. 📹

💰 Data Drives CS & Revenue Growth ➡️@usergems
💻 CSMs = Data Analysts ➡️@CustSuccessBox
🔢 CSMath: Data-Driven Decisions in CS➡️@udemy
🤳 3 Ways Intent Data Prevents Churn ➡️@bomboradata
✨ & more!

Read & Sub: https://t.co/d3CdfNOlxF

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter .. 💫

📋 Startup Guide: Building CS Teams➡️ @Zendesk
📈 Scalable Employee Onboarding➡️ @calendar
🙌 Establishing a Successful CS Team➡️ @helpscout
➕ Building Non-Traditional CS Teams➡️ @vitally_io
✨ & more!

Read & Sub👇 https://t.co/ZJy0DbKJ7i

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter .. 😆

🗣 ChatGPT Impact on Customer Success➡️ @success_hacker
✍ ChatGPT Helping Productivity➡️ https://t.co/TwtOVALJBJ
💰 ChatGPT in CS➡️ @lincolnmurphy
🤝 ChatGPT for Support & CS➡️ @TSANetTweet
✨ & more!

Read & Sub: https://t.co/IUg6ASXbIZ

[The Customer Success Newsletter @CS_Newsletter]

This week in the @CS_Newsletter.. 🧹
🚘 Engagement Model For CS➡️@Userpilot
🙇‍♂️ Engaging the Unengaged ➡️@startupstash
📲 Effective Engagement Model ➡️ @REVEChat
🔁 Engage Customers — Motivation vs. Discipline ➡️ @lincolnmurphy
✨ & more!

Read & Sub⬇️ https://t.co/KDOrMBS3U3

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter.. 👋

💡 Building Client Relationships ➡️ @nawedfarooque
📘 Customer Loyalty 101 ➡️ @HubSpot
🤝 CSMs Guide to Customer Loyalty ➡️ @clientsuccess
🤖 Automated Self-Service = Loyalty ➡️ @locationjason
✨ & more!

Read & Sub: https://t.co/e9Rbv8QxvP

[The Customer Success Newsletter @CS_Newsletter]

This week in @cs_newsletter.. 🤭

🔦 Product Adoption Efforts ➡️ @Medium
✍ CS Product Adoption Data ➡️ @GainsightHQ
👋 How CSMs Drive Product Adoption ➡️ @_cscollective
🗺 CS Product Adoption Strategies ➡️ @TimeTackleApp
💫 & more!

Read & Sub: https://t.co/rZCPTceJF2

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter.. 🙋‍♀️

📈 3 Tips to Boost Customer Retention ➡️ @ClientSuccess
🔻 Reduce Churn & Increase Retention ➡️ @udemy
🙌 7 Retention Strategies ➡️ @ProsperStack
🔢 How To Calculate & Improve CRR ➡️ @khalidh
💫 & more!

Read & Sub: https://t.co/pybq2rodyD

[The Customer Success Newsletter @CS_Newsletter]

This week in the @CS_Newsletter..⭐️

👯 Providing a Great CX ➡️ @nawedfarooque
📋 Customer Satisfaction Guide ➡️ @invesp
😀 Importance of Customer Satisfaction➡️ @Survicate
✍️ 5 Strategies to Improve CX ➡️ @thinkific
💫 & more!

Read&Sub: https://t.co/LQlzZhqrdx

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter .. ✂

💁 Customer Enablement to Reduce Churn ➡️ @Medium
✅ 12 Tips to Reduce Churn ➡️ @HubSpot
📊 Tracking Key Clients Prevents Churn ➡️ @Forbes & @usergems 💎
🖊️ 3 CSM Tips to Reduce Churn ➡️ @linkedin
🚀 & more!

Read&Sub: https://t.co/ELxRQQo1sc

[The Customer Success Newsletter @CS_Newsletter]

This week in the @CS_Newsletter .. ❄️

🗂️ Post-Mortem Meeting Guidelines ➡️ @Adobe
👏Benefit from Premortem Meetings ➡️ @nulabinc
🖼️ Post-Mortem Meeting Template ➡️ @NotionHQ
📝 Running a Successful Post-Mortem ➡️ @Asana
🚀 & more!

Read & Sub: https://t.co/vnN1eHloSx

[The Customer Success Newsletter @CS_Newsletter]

This week in the @CS_Newsletter .. 🔴🤾

📚 Making CS Playbooks ➡️ @busines2comunty
💪 Must-Have CS Playbooks ➡️ @CatalystIO
🎯 SaaS CS Onboarding Playbook ➡️ @teamuserpilot
✅ CS Playbook Template ➡️ @kobedigital
🚀 & more!

Read & Sub: https://t.co/iJjyHFuSKQ

[The Customer Success Newsletter @CS_Newsletter]

This Week in @CS_Newsletter 🪄🚌...

📖 SaaS Customer Education Guide ➡️ @userpilot
💕 CS+ Customer Education = BFFs ➡️ @churnzero
🎯 Customer Education is the Core of CS ➡️ @CELab
✏️ Customer Education Content Examples ➡️ @custify
🚀 & more!

Read & Sub: https://t.co/31HyW47Nuf

[The Customer Success Newsletter @CS_Newsletter]

This Week in @CS_Newsletter🧊...
🤝 CS and PM Teams Work Together ➡️ @CustifySRL
🗣️ Supporting Engineering & CS Collaboration ➡️ @Forbes
🙌 What is Cross-Functional Work? ➡️ @asana
❓ It's Ok to Ask Stupid Questions ➡️ @Medium
🚀 & more!

Read & Sub: https://t.co/DeTIY1uDMK

[The Customer Success Newsletter @CS_Newsletter]

This Week in @CS_Newsletter🍕 ...
🤞 How CS Teams Trust Their Data ➡️ @VentureBeat
🔮 Navigating the Future of CS ➡️ @Medium
👍 How to Be a Good CSM ➡️ @CustifySRL
🧠 Customer Success is a Mindset ➡️ @Medium
🚀 & more!
Read & Sub: https://t.co/iXad1OVx4b

[The Customer Success Newsletter @CS_Newsletter]

This Week in @CS_Newsletter 🫶 ...
🚫 Signs of a Troubled Account ➡️ @shaneketterman
✋ 12 Ways to Stop Churn ➡️ @SuperOffice
🤔 What is Customer Churn? ➡️ @ngdata_com
📘 The Big Book of Churn ➡️ @CustifySRL
🚀 & more!

Read & Sub https://t.co/2SD6jZSunj

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter🛷...
🤯 Inspiring CX Quotes ➡️ @Medium
📖 2022 CS Leadership Study ➡️ @churnzero
😃 Boosting Employee Morale ➡️ @success_hacker
✍️ The Chief Customer Officer ➡️ @CustomerGauge
🚀 & more!

Read & sub: https://t.co/gwXdCgo0GX

[The Customer Success Newsletter @CS_Newsletter]

This week in @CS_Newsletter🚂...
📢 Sales-Assisted Onboarding in SaaS ➡️ @AvomaInc
☎️ Call Shadowing for CSM Onboarding ➡️ @Medium
💻 15 Best SaaS Automation Tools ➡️ @teamuserpilot
✍️ Customer Onboarding Guide ➡️ @helpscout
🚀 & more!

Read & sub: https://t.co/V2maQdpK3G