Jason M. Finkelstein

6x CMO, President and GTM Advisor. Experiments w/hot sauce 🔥. Loves big dogs 🐶 and Duke basketball 🏀. Currently @Numa_helps & @NoFraudOnline. Molon Labe.

[Jason M. Finkelstein @locationjason]

@numa_helps building the technology to run the AI-native auto dealership. 🚗🤖

[TechCrunch @TechCrunch]

Numa raises $32M to bring AI and automation to car dealerships https://t.co/ZdOCkH0POb

[Jason M. Finkelstein @locationjason]

I have an idea for a new market @polymarket
An NFL Superbowl will take place outside of the United States in 2030 or before.

Given growing NFL presence and recent games in UK, Ireland, Germany, Spain, Brazil it's logical to assume the NFL will host a Superbowl internationally.

[Car Dealership Guy @GuyDealership]

Missed calls are costing dealerships major service revenue:

According to AI platform Numa — dealerships miss an average of 158 – 216 service calls per month.

And with each repair order generating $450 (NADA average) —

Some dealers are potentially losing out on over $1M a year in untapped revenue:

But missed calls don’t just hurt profits — they also damage customer experience and drive potential repeat business elsewhere.

Which is why AI is plugging the gaps more and more.

In fact —  on average, 16,500 calls are answered by AI every year at the dealership —

Bottom line: AI is becoming the go-to tool for car dealers who want to compete (and win) in the market.

Read today’s top automotive stories, presented by @TRSTaxMax : https://t.co/HTItEqpqq6

(Data source: Numa)

[Jason M. Finkelstein @locationjason]

just gettin started. @numa_helps

[Techmeme @Techmeme]

Numa, which uses AI to automate tasks for auto dealerships and has 600 customers in the US and Canada, raised a $32M Series B led by Touring Capital and Mitsui (@kyle_l_wiggers / TechCrunch)

https://t.co/1Nzvi0pA3i

📫 Subscribe: https://t.co/OyWeKSRpIM
https://t.co/pz5u7JeGtv

[Jason M. Finkelstein @locationjason]

@TechCrunch https://t.co/z3LnwRjN58

[Jason M. Finkelstein @locationjason]

sign of the times. cost cutting, removing the customer from customer service.

There's now a big opp for brands to stand out. Provide radically personal customer service when others aren't. Customers will talk more about the experience, buy more. Irrational loyalty will follow.

[Financial Times @FT]

'Recognising the futility of losing my temper with them, I put the phone down and offloaded on to my husband. I offloaded on to him again recently when BA’s parent company IAG revealed record annual profits.' https://t.co/vMaJsAwdX3

[Blake Morgan @BlakeMichelleM]

This week on The Modern Customer Podcast, Jason Finkelstein, Chief Marketing Officer at @gladly talks about building modern customer support teams in the age of AI and the future of customer experience.
cc: @locationjason
https://t.co/6uGOmvDl1A

[Jason M. Finkelstein @locationjason]

Legend.
https://t.co/czsTzX4MBu

[Notable Capital @notablecap]

Congratulations on this milestone to provide "radically personal customer service in the age of AI," @ansanelli and Team @gladly!🚀

CC @jrichlive, @lucktm

[Joseph Ansanelli @ansanelli]

I am excited to announce @gladly Sidekick, our new AI and automation platform for personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service. https://t.co/yoo90yQr96

[Dave Itzkoff @ditzkoff]

Anyone need anything from the bodega

[Jason M. Finkelstein @locationjason]

RIP Coach Busick.

James G. ‘Jim’ Busick Jr., longtime Gilman School tennis coach whose players won 10 championships, dies https://t.co/dsFqJZY5FA

[Gladly @gladly]

Happening now 👀

@BlakeMichelleM dropping amazing nuggets of #CX wisdom → https://t.co/g3scSLzcDK

#GladlyConnectLive2023

[Blake Morgan @BlakeMichelleM]

Very excited to be taking the stage at @gladly Connect Live 2023 on May 10 to talk about 4 Ways to Make a Customer Experience a Decision. Register to join me in New Orleans or tune in virtually here → https://t.co/6bPwd8ddgZ
#GladlyConnect2023 #cxleaders #cxstrategy

[Execs In The Know @ExecsInTheKnow]

Stay ahead of the customer experience (#CX) curve by attending Customer Response Summit (#CRS) on March 1-3 in Austin, TX!

Register here: https://t.co/xwFMQ1XP8J

Hear speakers from top brands, including @SamsClub, @Roku, @gladly, @VistraCorp, @movate_inc, and more.

#CRSAustin

[Rob Lennon 🗯 | AI Whisperer @thatroblennon]

Everyone’s using ChatGPT.

But almost everyone's STUCK in beginner mode.

10 techniques to get massively ahead with AI:

(cut-and-paste these prompts👇)

[Notable Capital @notablecap]

Despite the doom and gloom, innovation never sleeps—in the last 90 days, we’re proud to have invested several hundred million $ into amazing companies like @gladly @VicDotAi @DrataHQ @getcacheflow @Novo_HQ @northstarmoney @workstream_us @unraveldata @Avidbots + @tray!

#golong 👇