Chris Williams

[Chris Williams @CWilliamstweets]

@GWRHelp That’s great - thanks

[Chris Williams @CWilliamstweets]

@GWRHelp - are trains running between Yatton and Bath Spa as per the timetable today or are there disruptions?

[Chris Williams @CWilliamstweets]

#rodgersout

[Leicester City @LCFC]

It ends level on Filbert Way ⏱️

#LEIBRE

[Alex @ALW_18]

Brendan Rodgers has made leicester city the biggest bottle jobs in the league #lcfc #RodgersOut

[Chris Williams @CWilliamstweets]

@LCFC #bottled #rodgersout #notactics

[Pete Matthew @meaningfulmoney]

Staying the course takes effort. It's easy to take your foot off the gas and coast along. You're looking for the perfect balance between obsessing about your money which often leads to inertia and decision fatigue, and staying just interested enough to keep on top of things.

[Chris Williams @CWilliamstweets]

Why aren’t @VirginAtlantic being held to account and why is an ineffective @UK_CAA allowing it to happen?? @WhichTravel @WhichPress @DailyMailUK @MoneyTelegraph @guardianmoney @travelgovuk @richardbranson @grantshapps

[Chris Williams @CWilliamstweets]

These platitudes from @VirginAtlantic don’t help. Waiting 100+ days to have money returned shows my ‘query’ is not important.

Instead it shows a systemic disregard for the law which is effectively endorsed by an impotent @UK_CAA. @WhichUK @MoneyTelegraph @DailyMailUK

[Chris Williams @CWilliamstweets]

These platitudes from @VirginAtlantic don’t help. Waiting 100+ days to have money returned shows my ‘query’ is not important.

Instead it shows a systemic disregard for the law which is effectively endorsed by an impotent @UK_CAA. @WhichUK @MoneyTelegraph @DailyMailUK

[virginatlantic @VirginAtlantic]

@CWilliamstweets Hi Chris, please accept our apologies for the delayed response. Due to the current situation we are experiencing extremely high volumes of contact. Your query is important to us, please be assured a member of the team will be with you as soon as possible. ^MP

[Chris Williams @CWilliamstweets]

Received this email from @VirginAtlantic telling me I’m a valued customer.. I feel anything but given I’ve been waiting 100+ days for my refund and my emails are simply ignored. Disgraceful behaviour and appalling communications. Come on @UK_CAA - protect customers…

[Chris Williams @CWilliamstweets]

When your daughters’ A-level plans have been ruined it’s amazing to compare services from both @Disney and @TicketmasterUK who refunded monies immediately (thank you) and @VirginAtlantic who are making us wait 4 months…. @WhichPress @WhichUK @richardbranson

[Chris Williams @CWilliamstweets]

Disgraceful that according to @VirginAtlantic the @UK_CAA are endorsing delaying refunds by 120 days when regulations (EC 261/2004) stipulate 7 days. Airlines being propped up by withholding customers’ money - this can’t be right can it? @richardbranson @WhichPress @WhichUK

[Chris Williams @CWilliamstweets]

@VirginAtlantic @VirginAtlantic - thanks. Have sent you a DM. Look forward to hearing from you.

[Chris Williams @CWilliamstweets]

@VirginAtlantic I’m confused as to why I’m still waiting for a refund from May whilst others are apparently getting their refunds processed if they send solicitor letters or contact @WhichUK. Is this the only way to get your money now?

[Chris Williams @CWilliamstweets]

@momm_uk - Wow that’s a long time to wait. Maybe if @VirginAtlantic provided some transparency on their website it would reduce the number of people contacting them. #rootcause

[Tracy MoMM 🎈Mind over Money Matters @momm_uk]

@CWilliamstweets @VirginAtlantic Thanks Chris, replies to DMs are taking 4 days they say. Also 3 days to reply to WhatsApp, then they sometimes reply at 2am, and cancel chat when you don’t reply 🤷‍♀️

[Chris Williams @CWilliamstweets]

Great advice - thanks @momm_uk. Still not heard from @VirginAtlantic since they asked me to DM them this morning.

[Tracy MoMM 🎈Mind over Money Matters @momm_uk]

@CWilliamstweets @VirginAtlantic Useful info in here, good luck T🎈https://t.co/SdFwlcT0Jo

[Tracy MoMM 🎈Mind over Money Matters @momm_uk]

@CWilliamstweets @VirginAtlantic Useful info in here, good luck T🎈https://t.co/SdFwlcT0Jo

[Chris Williams @CWilliamstweets]

@TheLarryBanda so, so true! Although there is difficult and then there’s virtually impossible… poor show from @VirginAtlantic

[🅻🅰🆁🆁🆈 🅱🅰🅽🅳🅰 @TheLarryBanda]

@CWilliamstweets @VirginAtlantic It’s all about their cash flow mate. All the airlines are doing the same thing i.e making refunds hard versus vouchers for later travel.

[Chris Williams @CWilliamstweets]

@VirginAtlantic. Hi my flight has been cancelled now and I want to request a refund. However, no options on phones or automated text to do this…. why is it so difficult and can you help please