What’s the most unforgivable customer service sin in Nigerian businesses?
Being ignored
Blaming the rider
No apology
IDGAF attitude
Comment what you'll add
If every customer is complaining about the same thing, stop blaming individuals.
Fix the process, please!!!!!
Good service people ask: “What needs to change so this doesn’t happen again?” #ProcessThinking
Happy New Month
To everyone except Nigerian businesses that:
Ghost after taking payment
Act like you’re disturbing them for asking questions
Deliver late, incomplete, or not at all
Only respond when you drag them online
Keep your refund in pending mode for eternity
Do better.