BReis

We’re not here to rant. We’re here to reform.
Calling out Nigeria’s broken service culture & demanding better.
For every paying customer. #CXFilesNG

[BReis @CXFilesNG]

@Ebuka Same Shit Different Day! Something's gotta give

[BReis @CXFilesNG]

@NRC_Help Thank you! I was helped on your WhatsApp. Problem solved, looking forward to the experience

[BReis @CXFilesNG]

@NRC_Help Help! It's impossible to sign up on your app and on the website

[BReis @CXFilesNG]

But a shift is coming.
More people are speaking up.
More customers are walking away.
The bar is low, and we’re raising it.

[BReis @CXFilesNG]

Asking me for directions of how to get to my place. Note: this is not some obscure location.

[BReis @CXFilesNG]

What’s the most unforgivable customer service sin in Nigerian businesses?

Being ignored

Blaming the rider

No apology

IDGAF attitude

Comment what you'll add

[BReis @CXFilesNG]

And to the Business Owner, remember the fish rots from the head.

[BReis @CXFilesNG]

If every customer is complaining about the same thing, stop blaming individuals.
Fix the process, please!!!!!
Good service people ask: “What needs to change so this doesn’t happen again?” #ProcessThinking

[BReis @CXFilesNG]

Happy New Month
To everyone except Nigerian businesses that:

Ghost after taking payment
Act like you’re disturbing them for asking questions
Deliver late, incomplete, or not at all
Only respond when you drag them online
Keep your refund in pending mode for eternity

Do better.

[BReis @CXFilesNG]

Dear Nigerian Businesses...