CX HIGH PERFORMANCE

Award winning CX Employee Engagement programmes with purpose, Customer purpose. #CX-EX Performance Analytics, Leadership and Team development.

[CX HIGH PERFORMANCE @CXHighPerform]

Great to see @NatalieCalvert leading this masterclass for @CCA_Global

[Natalie Calvert @NatalieCalvert]

💜 I am delighted to have been asked to lead this CCA Global MASTERCLASS MANAGING SICKNESS AND ABSENCE on 4th Feb.

Want to learn more? DM me or @CCA_Global at CCA Global

Open to CCA members and non members.

#customerservice #leadership #contactcenter…https://t.co/fkxhA2Je5d

[CX HIGH PERFORMANCE @CXHighPerform]

Great idea’s here from @JontyPearce at @callcentrehelp

[Jonty Pearce @JontyPearce]

We share lots of staff incentive examples that may help to inspire your team to improve their performance. https://t.co/PbSR0zjY0i #tuesdaymotivations #tuesdayvibe #employeeexperience #callcentre #callcentrelife

[Jonty Pearce @JontyPearce]

We share lots of staff incentive examples that may help to inspire your team to improve their performance. https://t.co/PbSR0zjY0i #tuesdaymotivations #tuesdayvibe #employeeexperience #callcentre #callcentrelife

[CX HIGH PERFORMANCE @CXHighPerform]

@BusinessInsider Key challenge here is managers are simply not equipped to manage in this new way of working. And senior leaders need to embrace this fact, and take swift action.

Disclaimer. We run training Managing Hybrid Teams

[CX HIGH PERFORMANCE @CXHighPerform]

Hello Twitter…

Hope you don’t mind but here’s a question…

❓… what would you do to stop the great resignation?

👉Please comment …

[CX HIGH PERFORMANCE @CXHighPerform]

The best CX orgs start the day off with a team huddle. How great #huddles work…
☄️5-15 minutes
☄️Standing - WFO or WFH
☄️Focus on purpose
☄️Insight & Info
☄️Inspire & motivate
☄️Fun & laughter

A huddle a day keeps the team.
Stop #GreatResignation

#culture #leadership

[CX HIGH PERFORMANCE @CXHighPerform]

@NewStatesman Excellent article. There is a fifth point / which is actually the first. RESPONSIBILITY the person must take ownership of the situation ie ‘The buck stops with me’

[CX HIGH PERFORMANCE @CXHighPerform]

Do you agree?

[Natalie Calvert @NatalieCalvert]

🚀👉My prediction for 2022...🥁

💥The Year of the TEAM MANAGER 💥

Here are my 7 reasons:

💜Team Managers are THE link between the organisation and the frontline and therefore the customer.
💜The 'Great Resignation' will mean 'Great Retention' is needed…https://t.co/9jCH4qq73v

[CX HIGH PERFORMANCE @CXHighPerform]

SuperAgents?
Time to redesign and skill frontline teams and managers?
Checkout our latest blog

#customerexperience
#customerservice
#business

https://t.co/bKh1WHfsHh

[Natalie Calvert @NatalieCalvert]

Customer Service Advisors can't just be Customer Service Advisors anymore. They are SuperAgents.

So what do you do with your Managers?

Do you let them all just carry on as before?

#blog

#customerservice
#customerexperience
#hybrid #remoteworkers https://t.co/ApAWxpW3T1

[CX HIGH PERFORMANCE @CXHighPerform]

Happy New Year!!

#CustomerService #customerexperience #EmployeeEngagement #teammanager #Culture #salestraining #HappyNewYear2022 #Director

[CX HIGH PERFORMANCE @CXHighPerform]

Home Working concerns?

👉Join our webinar on Wednesday 27th October at 2pm.

❤️Will be great to see you live!

Email [email protected] for more information

#CustomerExperience #customerservice #employeeexperience #employeeengagement #homeworking #hybridworkin

[Natalie Calvert @NatalieCalvert]

3 #Gamechangers for the next #365 days

1. The Era of the Knowledge Worker

2. Employees Matter - #CX+EX has been a big wake up call.

3. The Team Leader - our #hiddenheroes

See yourself in the above? Is 2021 the year you’ll sink, or swim?

[Natalie Calvert @NatalieCalvert]

I am thrilled ❤️to be leading the @CCA_Global Inspire Programme again this year. Starts 31st March

#TeamLeader #Virtual Learning programme attended by some of the UK’s largest brands. Spaces are limited.

CCA members and non members DM me for more info

[Natalie Calvert @NatalieCalvert]

Yes, you still have time 🚴‍♀️🚴‍♀️🚴‍♀️
#CustomerService
#CustomerExperience
#EmployeeEngagement
#EmployeeExperience

[CX HIGH PERFORMANCE @CXHighPerform]

Excellent read ...

[Natalie Calvert @NatalieCalvert]

"First Steps: Time for Customer Service Remote Teams to Step into the New Normal
"https://t.co/maQVmck8fY by @NatalieCalvert on @LinkedIn

[CX HIGH PERFORMANCE @CXHighPerform]

Date for diary?
2nd April 14:00pm UK time.
Great to be sharing #thoughtprovoking info on the new role for #contactcentre Leaders. See you there with NICE inContact and Call Centre Helper Magazine

#cx #custserv #employeeexperienc…https://t.co/VNc4mJmRF0 https://t.co/uSGl5CD36i

[CX HIGH PERFORMANCE @CXHighPerform]

Great to see this!

#CX
#Employeeengagement
#partnership https://t.co/iwhcjBMkp2

[CX HIGH PERFORMANCE @CXHighPerform]

Now that’s what I call #Employeeengagement!!!

#Awesome way to end a great service ❤️🎉🚊

Thank you Virgin Trains - I will miss you, your consistently fab service and even your toilet messages!

(And thank you for reminding us all that exit management…https://t.co/B3XmBB43jD

[CX HIGH PERFORMANCE @CXHighPerform]

Well I guess this is one way to communicate the ‘rules’ .....

#employeeengagement and #teambuilding from Chelsea’s Frank Lampard

#chelsea #Leadership https://t.co/aqaOH2Njuz

[CX HIGH PERFORMANCE @CXHighPerform]

Great to hear about the value of #Human interactions at the @CCAGlobal conference 2019 - the key is to integrate #digital and establish the human £$ value - whether it’s #customer or #people. The customer contact cette is a strategic asset says…https://t.co/jr7R0AcI6d