CXM Consulting

Your Strategic Partner in engaging your Organisation/Brand CX transformative initiatives targeted to reduce Customer Pain & improve Customer Experience.

[CXM Consulting @CXMConsulting]

“As the day breaks, may it continue to dawn on you of your greatness & influence over mankind.” #PressforProgress #WomensDay

[CXM Consulting @CXMConsulting]

CX predictions in play: CX scores in yr reports & Incr. in omnichanel presence thus ⬇ in physical outlets. Source #KCB2017FYResults #CX

[James Muiruri, CXS., PXS @JamesMuiruri_M]

An earthly perfect companion, a source of inspiration, beacon of care & love, an 'incestant nag' that motivates me to be a better man, custodian of beauty & grace that so abundantly surrounds men...Happy Women's Day #WomensDay #PressforProgress

[CXM Consulting @CXMConsulting]

Thanks @icx_kenya for this #ICXStudytour Great share by #KCBGroup KE CX Team on #socialmedia Kudos @KCBGroup @dianaothieno @SangOliver https://t.co/zOjFx4X818

[ICX Kenya @icx_kenya]

To all #ICXKenyaMembers present, thank you for making time to join us today. @CA_Kenya
@CXMConsulting @BuyologyCo @consolidatedBK @sheffield_afric
@chasebankkenya
@TwoRivers_KE @InterswitchGRP @KenyaOrient @CBA_Group_ @CICInsurance @APAInsurance @KRACare @CBA_Group_

[CXM Consulting @CXMConsulting]

“Social Media provides and is a tool for creating lasting impressions…" Judith, Social Media Exec. #KCBGroup #ICXStudyTour #ICXKenyaMembers

[CXM Consulting @CXMConsulting]

#Execution remains a great a challenge in #VOC programs #CX #CustomerExperience Fab article by @RosabethKanter https://t.co/p3DiE5o9Ms

[CXM Consulting @CXMConsulting]

Effective #VOC programs deliver great insights, actions & desirable outcomes #CX #CustomerExperience

[CXM Consulting @CXMConsulting]

Effective #VOC programs deliver great insights, actions & desirable outcomes #CX #Customer Experience
See talented https://t.co/UBY786zi4Q

[CXM Consulting @CXMConsulting]

#EmotionalIntelligence #Leadership #EmployeeEngagement #CustomerExperience #CX

[CXM Consulting @CXMConsulting]

#HappyValentines #CXJourney #CX

[CXM Consulting @CXMConsulting]

Happy about how you were served & you'd like to give #CustomerCompliment? Go-ahead & make someone's day #CX #CustomerExperience

[CXM Consulting @CXMConsulting]

What are your tips on #CustomerCompliment? #CX #CustomerExperience

[CXM Consulting @CXMConsulting]

We couldn't agree more #CX #CustomerJourney #CustomerExperience #AMLiveNTV @debarlinea @ntvkenya https://t.co/B618OGyXdm

[NTV Kenya @ntvkenya]

I read somewhere that the banks that will survive are the ones that will make the customers journey short & sweet - Mike Eldon. #AMLiveNTV @debarlinea

[CXM Consulting @CXMConsulting]

“Inspect what to expect”…unknown Author #AgentExperience #CX #CustomerExperience @WaviMuigai

[CXM Consulting @CXMConsulting]

Use of empathy words communicate to a customer that you care, that the engagement transcends the boundary of ‘just a transaction’…

[CXM Consulting @CXMConsulting]

@KCBGroup @sidiodhiambo @MwauraKimani @KenyaBankers Congratulations. A space SMEs as @CXMConsulting keep close watch for financial solutions & partnering #CatalystAwards2017 @MwauraKimani

[Harvard Business Review @HarvardBiz]

Don’t just tell people their mistakes and hope for improvement
https://t.co/Gx6XcRekYy

[CXM Consulting @CXMConsulting]

Thank you @WaviMuigai 'The TL needs a performance management conversation'.
Share your thoughts... https://t.co/54ocY0b0NH

[CXM Consulting @CXMConsulting]

Thank you @WaviMuigai 'The TL needs a performance management conversation'.
Share your thoughts... https://t.co/54ocY0b0NH

[Wavi 🌻 @WaviMungala]

@CXMConsulting my take out is that targets were not discussed and/or signed off. The TL needs a performance Management conversation.

[CXM Consulting @CXMConsulting]

Thanks @CGathuru A decisive 'immediately terminate the team leader'. Any other thoughts out-there? https://t.co/GtH5qq2Tkx