#ICXStudyTour Etiketinde En Popüler Paylaşımlar
#TeamICEA thank you for hosting us and sharing great insights in today's @icealion
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
The best systems should work at fostering interactions, enhance responsiveness, measurement and be inline with the organisation's strategic direction.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
What opportunities that have been brought about by #tech that your have not yet taken advantage of?
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
It is fascinating to see integration of back office systems all aimed at improving #CX across the organisation and on multiple touch points.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
Use #Tech to keep track of your interactions with customers. It helps to maintain consistency and boosts your efficiency.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
Data collection and analytics need to be norm to not only understand the changing needs of the customer but also to gather insights and improved efficiency.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
The success of #CX of a brand starts from the #Internal customer. They carry the organisation and deliver on the promise to customers. Create an atmosphere that allows employees to thrive, it in turn the customers benefits.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
With the #Tech, customers expect superior services from all their interactions with all brands.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
It is vital to embrace standardization. #Tech can help us achieve this across the different regions to give customers a seamless and repetitive excellent experience.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
We're feeling the warmth at the #ICXStudyTour It's full house here as we discuss matters #CXandTechnology
Our topic on the #ICXStudyTour this morning is how to leverage on technology to improve operational efficiency to drive service excellence. #CXandTechnology #AfricaCXConference2018
This is morning we are at @icealion on #ICXStudyTour
ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. #CXandTechnology #AfricaCXConference2018
#TBT from our recent #ICXStudyTour to @StanchartKe. We were joined by #ICXmembers from @nhifkenya @BuyologyCo @TwoRivers_KE @APAInsurance @KenTrade_G2B @CBA_Group_ @simbacorp_ke @MultiChoice @TuskysOfficial @GulfAfricanBank @JubileeInsKE @008Ashah @CFCStanbicBank1
@icx_kenya @joodemba @StanChartKE We have learnt a lot as well offline. Thank you for sharing insights from the #ICXStudyTour we look forward to the next one and to keep the #SustainingCXExcellence agenda going.
Morning well spent@StanChart - brilliant insights on Client Care #ICXStudytour @icx_kenya @joodemba and team THANK YOU!! #SustainingCXExcellence
Service is not an end in itself. #SustainingCXExcellence has a tangible bottom line agenda from which we can draw funds to drive service initiatives according @StanChartKe and also find relevance in the organization. @icx_kenya #ICXStudytour @CelcosL
Leadership plays a big role in #SustainingCXExcellence. Goodwill and support from the boardroom gives #CX a voice, which in turn gives customers a seat with the decision makers.,
#ICXStudytour
You are either going to be in service or in sales in the future. Prepare yourself. #ICXStudyTour @joodemba @StanChartKE
Voice and Virtual Services is also next level in #CX.
@StanChartKE is already in it.
#SustainingCXExcellence #ICXStudytour
Some of the challenges affecting #CX, include getting a seamless CRM system. #SustainingCXExcellence
#ICXStudytour
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