Top Tweets for #CXandTechnology
#TeamICEA thank you for hosting us and sharing great insights in today's @icealion
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
The best systems should work at fostering interactions, enhance responsiveness, measurement and be inline with the organisation's strategic direction.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
What opportunities that have been brought about by #tech that your have not yet taken advantage of?
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
It is fascinating to see integration of back office systems all aimed at improving #CX across the organisation and on multiple touch points.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
Use #Tech to keep track of your interactions with customers. It helps to maintain consistency and boosts your efficiency.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
Data collection and analytics need to be norm to not only understand the changing needs of the customer but also to gather insights and improved efficiency.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
The success of #CX of a brand starts from the #Internal customer. They carry the organisation and deliver on the promise to customers. Create an atmosphere that allows employees to thrive, it in turn the customers benefits.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
With the #Tech, customers expect superior services from all their interactions with all brands.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
It is vital to embrace standardization. #Tech can help us achieve this across the different regions to give customers a seamless and repetitive excellent experience.
#ICXStudyTour
#CXandTechnology
#AfricaCXConference2018
@icx_kenya @icealion Very interesting points about customer big data and how customer personalization is important to enhance customer experience - as Head of tech he's advocating for tech to enhance CX experiences. #CXandTechnology
MR. George Nyakundi
@icealion welcomes the #CX champions from various #ICXKenya member organisations.
#CXandTechnology
#AfricaCXConference2018
We're feeling the warmth at the #ICXStudyTour It's full house here as we discuss matters #CXandTechnology
Our topic on the #ICXStudyTour this morning is how to leverage on technology to improve operational efficiency to drive service excellence. #CXandTechnology #AfricaCXConference2018
@icx_kenya @icealion Yes indeed. We are here representing the CX fraternity as we discuss important matters towards the furtherance of the good gospel on #CXandTechnology
This is morning we are at @icealion on #ICXStudyTour
ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. #CXandTechnology #AfricaCXConference2018
#CXandTechnology -A subject we all must embrace like yesterday. We must not be left behind. Our customers need savvy service. Human centered tech savvy service. See our discussion at K24 in the run up to the #AfricaCXConference2018 https://t.co/r7r5OzO3Gw https://t.co/5Hzbt6qNSo
In this era of #digitaldisruption, #tech is causing change in customer's behavior, expectations and experiences, including making it easier than ever to take their business elsewhere. Join us at the #AfricaCXConference2018 for more with #CX opinion leaders. #CXandTechnology
The future of customer experience isn’t something you do once and are done with. It is a constant movement of small steps & regular innovation to find the next thing to please customers. There is always change, and that change comes from combining people & tech #CXandTechnology
@BusinessWatchKe @K24Tv @CGathuru @bentaaseto @icx_kenya That was a wonderful conversation. #CXandTechnology. future success in customer experience comes from a combination of people and technology #customerexperience
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