Julia Sturgess

I love to cook, bake and eat, and I like to blog about it all at Also now on facebook!

[Julia Sturgess @CafeLula]

@currys hi my husband just bought some gift vouchers but they have not come through. It's been 2 hours, we've tried clicking the resend link and still nothing. Can you help please?

[Julia Sturgess @CafeLula]

@Ocado hello, I can log into the app but not the website. When I try to log into the website it says URL not found. I don't want to try editing an order in app in case it's also broken, do you know when it'll be fixed?

[Julia Sturgess @CafeLula]

@Ocado hello, is the app down? When I search for any product it just says no results, and I can't look at my orders.

[Julia Sturgess @CafeLula]

@Ocado tried to edit an order for tomorrow but it's got stuck on "you need to checkout". I can't get into the trolley, is there a problem with the app?

[Julia Sturgess @CafeLula]

@Ocado when will the website/app be working properly again please? Currently can't log in as it says you're making updates.

[Julia Sturgess @CafeLula]

@runnersworld can you help me? I've been using one of your free half marathon plans for 8 weeks but it's suddenly behind a paywall. Article that links to it still says it's free. Paid and the plan isn't even the same one I was doing. How do I find the original please?

[Julia Sturgess @CafeLula]

@PetsatHome hello, your website says free delivery over £25 but it's trying to charge me at checkout and saying I need to spend £45. Which is it please?

[Julia Sturgess @CafeLula]

@PetsatHome hi, I'm trying to place an order but the website just isn't loading and keeps emptying the basket. Have also tried via the app. Any idea when it's going to be fixed?

[Julia Sturgess @CafeLula]

@Harrods hello, is Harrods dog friendly? I'm finding conflicting information online!

[Julia Sturgess @CafeLula]

@LloydsBank she's also just been told you'll only correct the error if she accepts £50 "compensation" £25 of which is paying a fee that you shouldn't have taken from her in the first place. Isn't that... blackmail? Very bad look for what is supposed to be a reputable bank.

[Julia Sturgess @CafeLula]

@LloydsBank my mum has a Club Lloyds Private Banking Premier account with you. She has been trying to close it for 4 months. She has called, emailed and written a letter. Every time, you tell her it's closed. You then text her saying she owes you £25 as you have failed to close.

[Julia Sturgess @CafeLula]

She has been told this will affect her credit score as it is going into an unauthorised overdraft every month. Can you please tell me how she can actually close it? Or is this some sort of scam you run? Will obviously also be reporting you to the relevant bodies.

[Julia Sturgess @CafeLula]

She has been told she has to speak to the private banking manager, but she can't be put through to him, she has to wait for him to call her. And no one will say when that will be. So she's just supposed to wait in for a phone call, is she?

[Julia Sturgess @CafeLula]

@SLC_Repayment you have taken a salary deduction from me after I paid my loan off in full. I requested a refund and still haven't received it 28 days later, and you're not responding to messages. Where is my money?

[Julia Sturgess @CafeLula]

@marksandspencer Thank you so much, it's now back in stock on Ocado too 😊

[Julia Sturgess @CafeLula]

@marksandspencer hi! Do you know when the freshly squeezed lemonade will be back in stock please?

[Julia Sturgess @CafeLula]

@this_is_tashyj @McVities Oh my goodness I've only just seen this but I hope so?!

[Julia Sturgess @CafeLula]

@McVities URGENT: where have double chocolate digestives gone please?

[Julia Sturgess @CafeLula]

@SwanBrandUK what is the phone number to speak to someone who actually works for Swan instead of being directed to external repairs please? I just want to know how long it takes for you to deliver a fridge freezer and it is impossible to find the answer anywhere.

[Julia Sturgess @CafeLula]

@Tesco just went to Tesco Richmond, store opening hours say closes at midnight on Google and on the side of the store, but it's already shut with staff cleaning up and security guard tells me it closes at 10. What gives?