@currys hi my husband just bought some gift vouchers but they have not come through. It's been 2 hours, we've tried clicking the resend link and still nothing. Can you help please?
@Ocado hello, I can log into the app but not the website. When I try to log into the website it says URL not found. I don't want to try editing an order in app in case it's also broken, do you know when it'll be fixed?
@Ocado tried to edit an order for tomorrow but it's got stuck on "you need to checkout". I can't get into the trolley, is there a problem with the app?
@runnersworld can you help me? I've been using one of your free half marathon plans for 8 weeks but it's suddenly behind a paywall. Article that links to it still says it's free. Paid and the plan isn't even the same one I was doing. How do I find the original please?
@PetsatHome hello, your website says free delivery over £25 but it's trying to charge me at checkout and saying I need to spend £45. Which is it please?
@PetsatHome hi, I'm trying to place an order but the website just isn't loading and keeps emptying the basket. Have also tried via the app. Any idea when it's going to be fixed?
@LloydsBank she's also just been told you'll only correct the error if she accepts £50 "compensation" £25 of which is paying a fee that you shouldn't have taken from her in the first place. Isn't that... blackmail? Very bad look for what is supposed to be a reputable bank.
@LloydsBank my mum has a Club Lloyds Private Banking Premier account with you. She has been trying to close it for 4 months. She has called, emailed and written a letter. Every time, you tell her it's closed. You then text her saying she owes you £25 as you have failed to close.
She has been told this will affect her credit score as it is going into an unauthorised overdraft every month. Can you please tell me how she can actually close it? Or is this some sort of scam you run? Will obviously also be reporting you to the relevant bodies.
She has been told she has to speak to the private banking manager, but she can't be put through to him, she has to wait for him to call her. And no one will say when that will be. So she's just supposed to wait in for a phone call, is she?
@SLC_Repayment you have taken a salary deduction from me after I paid my loan off in full. I requested a refund and still haven't received it 28 days later, and you're not responding to messages. Where is my money?
@SwanBrandUK what is the phone number to speak to someone who actually works for Swan instead of being directed to external repairs please? I just want to know how long it takes for you to deliver a fridge freezer and it is impossible to find the answer anywhere.
@Tesco just went to Tesco Richmond, store opening hours say closes at midnight on Google and on the side of the store, but it's already shut with staff cleaning up and security guard tells me it closes at 10. What gives?