Caitlin

[Caitlin @Cait_lin9]

@OVOEnergy …. (pt 2) in collections understand my point and is asking if I can make full payment today! No, of course I can’t. I’m supposed to be settling my account via a debt management plan with Stepchange.

@OVOEnergy

[Caitlin @Cait_lin9]

Initial call handler @OVOEnergy seemed to know more about StepChange and account holds than the ‘specialist’ she had to transfer me to to action my request 🥱 Been put on hold twice now by a ‘specialist’ for a very simple request that should take less than a minute 🤦🏻‍♀️

[Caitlin @Cait_lin9]

It’s happening again. Why does no one know who Stepchange are? A DMP is in place via StepChange. They advise this has been set up at their end. Yet im still being chased to settle my account in full or pay an excess fee? So I ring up to sort this out and still no one..z

[Caitlin @Cait_lin9]

Surely website needs to advertise that you can only prebook if you are going to eat too?
Can I not book a game directly ahead of time to secure it for a disabled child and his friends? Or can you please confirm that I can be refunded the difference upon arrival? @allstarlanes

[Caitlin @Cait_lin9]

@allstarlanes make this make sense please

[Caitlin @Cait_lin9]

Stuck on a bus outside the Richmond @EE branch and not a single of member of staff came to help a blind man leave their store. He was walking into the window and searching all around. An ironic reminder not to stare at your screen and tune into the world around you instead

[Caitlin @Cait_lin9]

Part 2: the specialist team. I then received a push notification to say I have been part refunded for my order (amount not specified). I opened the notification but was unable to continue the conversation. This is not good enough. I am an Uber One customer @ubereats_uk

[Caitlin @Cait_lin9]

@ubereats_uk I ordered at 12:44 and knew there was an issue by 13:20. I tried to speak to a customer agent about this but kept being told to wait. I then spoke to 2 further agents who were equally unhelpful. The food finally arrived at 14:21 and my chat was passed to (part 1/2)

[Caitlin @Cait_lin9]

My @NOWTV hasn’t been working on my Amazon Fire TV today. I’ve just uninstalled the app and tried to re-download it but now it says it’s not available in my country? The UK? London? What?

[Caitlin @Cait_lin9]

Oh great, the spam filter isn’t working on @Outlook again. Inbox inundated with rubbish - hurray! @Microsoft

[Caitlin @Cait_lin9]

The kindest person behind the counter in the new Richmond @Lindt store just now 🥰 I can’t think straight with my young son around so didn’t get their name, but I hope all the good things come their way. Such a warm attitude on a cold December evening!

[Caitlin @Cait_lin9]

My @Space_NK orders never come with the freebies I selected; they never pop any in my bag in store AND they didn’t have my bday treat freebies in store OR online 💔

[Caitlin @Cait_lin9]

Please can you advise?

[Caitlin @Cait_lin9]

Hi @NOWTV I have ur app on an AmazonFire TV and on x1 firestick in another room. Neither are loading up shows at the mo. The buffering ring just goes around&around. I thought this may be down to my internet (although never been an issue before) but all other channel apps are fine

[Caitlin @Cait_lin9]

*experts. I don’t know why I said ‘judges’

[Caitlin @Cait_lin9]

I’m an ep behind in #mafsuk…
When did the judges get so cut throat?! Aren’t they supposed to be unbiased? That’s not ot to say I dont prefer it this way 😂

[Caitlin @Cait_lin9]

Is ‘Creeped Out’ really suitable content to have on a children’s profile? Even scrolling through shows to watch, the ad starts playing in the background. Much too scary for younger children! @netflix

[Caitlin @Cait_lin9]

@TaraBull808 That Burger King is going to shit without her 😂 They surely hired more staff first rather than allowing a store to sit unmanned. But I bet the newbies have no idea what they’re doing and 0 guidance. BK lost a great employee. But she doesn’t need them now thanks to the gofundme🥰

[Caitlin @Cait_lin9]

@nonsequitur2787 @TaraBull808 @KaegensNews @SteaknShake She’s 97k richer than me now though 😂 and I’m so glad 😊

[Caitlin @Cait_lin9]

… (Pt 2/2) the Deliveroo app’s homepage. I would like to escalate this to management. Please can you advise @DeliverooHelp ?

[Caitlin @Cait_lin9]

@DeliverooHelp I have spoken with 2 customer service agents in the past 24hrs who clearly do not understand the issue I have raised. Rather than admitting this, I am now being told I am not eligible for a promotion that has been advertised to me by yourselves on… (pt1 of 2)