Lindsay Calder

[Lindsay Calder @CalderLindsay]

@virginmedia as it is impossible to get customer service from you, tell me this: why am I paying £££ for fast M350 broadband and getting 21 MB speed. Your agent was very keen to sell it to me.

[Lindsay Calder @CalderLindsay]

@virginmedia this week the only topic of our street WhatsApp groups is Virgin: TV pixelation and snail-slow speeds. Endless complaints! We need an engineer to visit the whole street and sort it. Appalling when we all pay you £££. Will you do this?

[Lindsay Calder @CalderLindsay]

@virginmedia our Virgin TV has been faulty for weeks with pixilated picture. Home fixes and phone reboots don’t work. Have spent hours waiting on the phone and now you say centres are closed. Paying £££ a month to have Sky Sports which we can’t watch. Please advise.

[Lindsay Calder @CalderLindsay]

Not a night in a Greek restaurant but the smashed-in-the-box dinner set in my @IKEAUKSupport order. After a 30 minute phone wait or number 144 in chat queue still no one helps. Abandoned by ‘Valentine’ the man/bot who asked me to DM. #ikea @IKEAUK

[Lindsay Calder @CalderLindsay]

Valentine! Are you a real person? I still have a box of ready-smashed china but you have abandoned me. Er, a refund? I have provided ‘Valentine’ with all the details.

[Lindsay Calder @CalderLindsay]

Not a night in a Greek restaurant but the smashed-in-the-box dinner set in my @IKEAUKSupport order. 30 minute phone wait or number 144 in the online chat to sort. Not impressed. #ikea @IKEAUK

[Lindsay Calder @CalderLindsay]

Is it the man’s house? #crouchend

[Lindsay Calder @CalderLindsay]

@matmbl @charlesbentley @DXdelivery The DX tracking number @charlesbentley sent me 2 weeks ago does not exist!

[Lindsay Calder @CalderLindsay]

@charlesbentley Has this company gone bust does anyone know? It seems that way.

[Lindsay Calder @CalderLindsay]

@charlesbentley Have you gone bust? You have my money yet have not delivered and will not respond to me.

[Lindsay Calder @CalderLindsay]

@charlesbentley You don’t answer the phone. You send generic emails saying it will take 7 days to reply. You even sent an email asking me to review the product that I have still not received! Have you gone bust? This is an appalling way to treat customers.

[Lindsay Calder @CalderLindsay]

@charlesbentley have all the humans left? My order has not arrived although a dispatch email arrived 2 weeks ago & you sent an email asking me to review the product. Your phone lines are closed and an automated email says you will take 7 days to reply to emails.

[Lindsay Calder @CalderLindsay]

@RadioTimes Does this mean Ambridge will escape Covid? It has to! It is my solace!

[Lindsay Calder @CalderLindsay]

@Ocado @ocado. What’s the lastest with Reserved? The email you sent me didn’t address this at all. Don’t know if tomorrow’s shop will come or any future Reserved Slot. All very vague.

[Lindsay Calder @CalderLindsay]

@Ocado @cassiestone Today? Tomorrow? Next week? For foreseeable future? Can we PLEASE have an answer on Reserved that is not yet another automated repeat? Shopping in anticipation of your order NOT arriving could mean terrible waste. Not to mention the added risk of going to supermarkets.

[Lindsay Calder @CalderLindsay]

@LibPrice @Louisa_Noel @Ocado Wow! You got online. When I last checked there was a 500,000 queue!

[Lindsay Calder @CalderLindsay]

@Ocado @DaveBaldrick222 For how long? A week? More? As I’ve said already, why not give Reserved customers the chance to fix a weekly shop that they cannot edit? This will drastically cut online queuing. Last time I looked a 500,000 queue!!

[Lindsay Calder @CalderLindsay]

@Ocado @Saustinom Is a non-automated response actually replying to people’s questions possible? What’s the point of putting a staff name to your tweets if they are identical?

[Lindsay Calder @CalderLindsay]

@Ocado @twilightukphoto How about only Reserved Access for a week or so. Ask Reserved customers to select a weekly shop that they will get every week but can’t edit. I’d be happy with that.